Food and Beverage Assistant Breakfast

**Food and Beverage Assistant - Breakfasts**

**Part time - 7am start**

**Langstone Quays Resort - Hayling Island - PO11 0NQ**

**Primary Job Purpose**:
An exciting opportunity has arisen for a Food and Beverage Assistant to join our Breakfast Food & Beverage team. As a Food and Beverage Assistant - Breakfast you are responsible for creating a warm and welcoming environment for guests during breakfast service and providing an great service making the guest experience truly memorable. We are looking for enthusiastic individuals, with a can-do attitude and commitment to making a difference.

**About The Role**

**Roles and Responsibilities**:

- Providing exceptional levels of service to all guests responding to requests and complaints in a timely manner and ensuring guest satisfaction
- Preparing the outlets ready for service and ensuring the operation is left ready for the next shift
- Taking beverage orders from customers, preparing and serving drinks as requested, paying attention to detail
- Assist with the receiving and storage of goods
- Maintain a good food safety, hygiene standards and practices
- Assists with cellar operations
- Assists with the preparation of a food and beverage functions service
- Cleaning of equipment
- Cleaning and maintaining glassware and china for service
- Preparation of waiter service stations
- Preparation of tables
- Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
- Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures such as cash handling and credit procedures.
- Be aware of and follow all Health and Safety procedures.
- Hours range from 5.30am to 12pm or 3pm 3-5 days per week

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

**Keys Skills**:

- Confident and approachable
- Positive, can-do attitude
- Good team work and can work well alone
- Calm under pressure during busy periods
- Excellent selling and customer service skills
- Can use own initiative and problem solve
- Resilience and calm attitude when dealing with face-to-face complaints
**All staff Key Performance Measures**

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
- To focus on the guest experience at all times and continually strive to delight time after time
- To see each guest as part of a long-term relationship not a onetime event
- To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
- To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
- To encourage our team to contribute to excellent working conditions for all
- To gain a reputation for delivering financial performance and being consumed and enthralled about business.
**Benefits**

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

- Discounts across the resort, including family and friends
- Free onsite parking
- Progression and career development opportunities.
- Pension Scheme
- Free staff meals
- Free gym membership
- Access to wellness programmes
- Share of Resort’s service charges on monthly basis
- Extra days holiday after 2 years

**Required Criteria**
- Great attention to detail and Excellent standards of Customer Care
- Excellent communication, both written and verbal
- Reliable and able to work under pressure as a team or alone by following instruction
- Good Time keeping and attendance with a flexible approach to work
- Excellent standard of personal appearance and hygiene.
- Good standard of education and willing to learn
- Experience dealing with people
- Polite, friendly and engaging personality
- Helpful to guests requiring assistance
- Respectful Positive ‘can-do’ attitude

**Desired Criteria**
- Knowledge of hotels industry
- Experience of working café or restaurant
- Willingness to undertake further training.
- Thrives on routine daily tasks
- Good problem-solving skills

**Skills Needed**

**About The Company**

**About Us**

**Langstone Quays Resor**t sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the **Hampshire coastline.**

Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces

**Lion Quays Resort** sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the **Shropshire countryside.**

Lion Quays has been lovingly and painsta