CRM Solutions Designer

CRM Solution Designer - Microsoft Dynamics 365

Location: Staines (TW18 3DZ) or Manchester (M50 3SP)

Flexible / Hybrid working (1 day a week in office)

Permanent 37.5 hours per week

Salary range: Up to £57,400 - £75,000 plus fantastic company benefits

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way.

Role Overview

At Bupa we are looking to expand and grow our Solution Analysis and Design team with the addition of an experienced CRM Solution Designer
- (Microsoft Dynamics 365) to work across multiple different internal business function including sales, customer and service with a view to delivering an exceptional customer experience.

For Bupa a Solution Designer is an excellent hybrid between a Business Solutions Analyst and a Solutions Architect. It’s a great role to develop your technical skills as an analyst in IT and a step on the path towards an Architect role.

Our CRM Solution Designers analyse business problems and requirements and have additional technical specific competencies focused on business and solutions domains, enabling the CRM Solution Designers to take requirements through to proof-of-concept deliveries and then work with the development teams.

What you’ll do:
There will be a wide range of technical accountabilities and activities performed by the job holder depending on the specific discipline e.g. Development, Support and environment Configuration.-
- Undertake support, development or environment configuration activities as required for discipline- Impact assess and validate technical solutions, designs, proof of concept to ensure end to end solutions are fit for purpose- Take part in implementation activities, change control and release planning-
- Contribute towards strategic decisions relating to software architecture- Provide input to Infrastructure Design teams with regard to overall solution design- Takes ownership for resolving all IT related problems within their domain, which directly or indirectly impact on the operational services or development- Establish and maintain credibility and working relationships with other IT teams, being an ambassador for UKMU-IT within the business community, supporting a customer service culture.- Working with product managers to refine and agree scope and detail of tasks- Writing automated unit and integration tests

What you’ll bring:
- Extensive experience of working as a business or solutions analyst/architect, developer in Dynamics 365.- In depth technical understanding and hands on experience across projects of Dynamics 365 configuration and operation.- Knowledge of how best to deliver requirements using out of the box configuration and able to discuss tangible examples from previous hands on experience.- Identify when extension would be required and the best approach to be able to shape the solution with developers and deliver.- Experience of data migration and Dynamics 365 is not mandatory but required for some opportunities.- Knowledge of when to use the power platform is required and hands on experience is desirable.- Understanding and experience of Requirements Engineering and Management.- Experience of using MS Office and Keyed In projects (desirable)- Experience of a full project lifecycle

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically.

As a Dynamics 365 Solution Designer, you’ll be eligible for:
- 25 days holiday, increasing through length of service, with option to buy or sell- Bupa health insurance as a benefit in kind- An enhanced pension plan and life insurance- Annual performance-based bonus- Onsite gyms or local discounts where no onsite gym available- Various other benefits and online discounts

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated regardless of disability or circumstance. That’s