Private Patient Coordinator

**Who are we?**

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work®. This is a global benchmark that recognises employers who create an outstanding employee experience.

**Role overview**

We’re looking for a Full Time Private Patient Coordinator and Administrator to join our Harrogate site. This role will be 40 hours over 5 days per week, including weekend working on a rota basis.

You’ll be the first point of contact for all private patient telephone enquiries, ensuring that our private patients are well looked after and can expect a seamless, professional experience throughout their journey with us.

The thought of eye surgery can be a daunting prospect for patients to deal with, so our Private Patient Coordinator will need to be able to put patients at ease. You’ll also need to be accurate and detail orientated - ensuring Private Medical Insurance processes are followed and premium lenses are ordered for your patients.

In between this, you’ll be able to pitch in with the NHS Administration team ensuring we keep on top of day to day tasks as the Service requires.

**What skills and experience do I need?**

We’ll provide training so experience isn’t always needed, but the following things will be advantageous:

- A background in Private Healthcare would be a plus, or experience dealing with medical insurance processes.
- Exceptional administrator who can understand and deliver within a complex working environment.
- Good organisation skills and the ability to multi-task.
- Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs.
- Previous experience of working with patients or in a customer service/sales type of role.
- Knowledge of eye physiology and treatment or a keen interest to build knowledge in this area
- A competent user of all Office 365 programmes & comfortable working on new systems such as patient record systems or diagnostic programmes.
- An excellent grasp of the English language both verbally and in written format
- Experience of dealing with a variety of data for example patient records, GP and patient correspondence and diagnostic test results
- A good team player - happy to jump in and support others when required

**What we’re offering**
- A salary of £24,960 per annum
- A quarterly bonus of up to 12% based on company performance and objectives.
- 25 days annual leave plus bank holidays
- A company pension scheme
- Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service, private medical insurance, private dental care, health care scheme, an opportunity to sign up to a tax-free cycle to work and a retail/technology discount scheme.
- An environment where your learning and development is supported through a range of various learning tools and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
- Good transport links; close to the centre of Harrogate.-
- Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin._