Casual Customer Service Library and Information

**Hours: Casual**

**Contract Type: Casual**

**Service Area: Business Change and Customer Services**

**Department: Customer Services Libraries**

Our friendly and committed Library & Information Service is looking for new member to join our team. We pride ourselves on improving people’s lives by delivering support, guidance, information, as well as a constantly improving library service.

Our sites are located at Bath Central Library, Keynsham Library, Midsomer Norton Library, Bath Housing Welfare & Advice Services (formerly Bath One Stop Shop), and Council Connect (our telephony department). We all work across these places, going where we are needed.

We are often the first point of contact and support for residents for a wide variety of queries - every day is different, and the role is very rewarding.

We are looking for an enthusiastic, performance driven and assertive team player who will enjoy delivering excellent customer service to make a difference to the residents of Bath and North East Somerset.
- You can work under pressure to rapidly respond to general Council enquiries in a front facing environment
- You can promote the services available in our libraries, engaging with a diverse range of residents and groups, and having regard to the principles of equality
- You are committed, patient, diplomatic, tactful, and be able to negotiate
- You can work flexibly to solve expected and unexpected problems
- You are an excellent and accurate communicator
- You are a team player
- You have functional IT skills with the ability to use IT systems and interpret/input accurate data and information in accordance with GDPR and Information Governance requirements
- You are happy to plan and participate in events and activities
- You have a minimum of GCSE level education including Maths and English

**Meet a member of our team**

Hi, I'm Kate

I have worked for the Libraries and Information Service since 2016. I deal with customers face to face daily, helping with a diverse range of Council enquiries and library questions. You never know what question is coming next and the variety makes the job very interesting. I also run library and seasonal themed events for the public and schools, such as Storytime, Baby Bounce and Rhyme and crafting sessions. It's such fun and very rewarding seeing the young children enjoying their visit to us, having fun and choosing their books. I have a lot of fun creating new displays throughout the library all year round.

**Why B&NES Council?**

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. These include:

- A competitive salary package
- A range of flexible working and hybrid working options, including flexitime, four regional offices and homeworking, dependent on service requirements
- A generous holiday allowance and special leave provisions
- The Local Government Pension Scheme
- A comprehensive Employee Assistance Programme - whatever life throws at you; we are committed to supporting you and your well-being at work and home
- Professional and personal development including in-house training and accredited qualifications including Aspiring Manager and Leadership Development
- Discount scheme including the VECTIS card that offers numerous local discounts including cycle to work and free entry to numerous local attractions with B&NES

**Interested to find out more?**

If you are interested in this post and require more details after reading the job description or just to chat through the role and what’s involved, please contact Tim Whyte on 01225 477132.

**To apply**

Bath & North East Somerset Council has one overriding purpose - to improve people’s lives. We have four core values which shape every aspect of our working life and how we look to the future. These values are to be **Bold, Empowered, Supportive **and** Transparent**.

**As an equal opportunities employer, Bath & North East Somerset Council is committed to the equal treatment of all current and prospective employees and is opposed to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership.