Parts Sales Advisor

1 week ago

Muir of Ord, United Kingdom Scot JCB Group Full time

An opportunity has become available for a Parts Sales Advisor to join our team in Muir of Ord.

The role of Parts Sales Advisor will involve you selling to construction and agricultural businesses; whether they be existing, lapsed or new customers, where you will be required to identify and satisfy customer equipment requirements for parts across the full range of JCB machines for repair, service or maintenance.

**Who are we?**

The Scot JCB Group is made up of Scot JCB, Scot Agri, SPS and SIA.

Scot JCB has been supplying and servicing JCB machinery throughout Scotland and the North of England for over 60 years. We sold our first machine in 1956 and have grown into a highly specialised machinery distribution company operating through a network of 17 depots from Fraserburgh in the North East of Scotland to Carnforth in Lancashire. Scot JCB is the largest JCB distributor in the UK and we pride ourselves on providing our customers with world class service.

**This role involves**:

- Taking enquiries from customers across phone and counter
- Looking up and identifying parts
- Promote and sell parts to meet customer needs
- Be involved in proactive telemarketing campaigns
- Supply service department with parts as required
- Assist in keeping the parts inventory orderly and up to date
- Receive and check incoming shipments
- Build and maintain customer relationships
- Be involved in inventory management, invoicing and other admin tasks
- Relevant experience within the plant industry, car industry or similar
- The ability to prioritise tasks and work well under pressure
- The ability to get on with all different types of people in a fast-paced environment
- A good understanding of the importance of excellent customer service and building rapport with customers
- Attention to detail
- Flexible and positive attitude with an outgoing approach to work
- Friendly and approachable manner so you can assist internal and external customers
- This is not a reactive order taking role, you must be comfortable selling and upselling in a pro-active manner face to face and by phone

**In return you will receive**:

- 39-hour basic working week and competitive overtime rates:
Monday to Friday - time and a half for the first four hours after completing a normal working day, and thereafter double time until the completion of continuous working

Saturday - time and a half for the first four hours or until 12.00 noon, whichever occurs first, and thereafter double time
- Average holiday pay to reflect overtime worked
- Parts bonus scheme
- Healthcare Cash Plan (company paid - value of £1000)
- Employee Assistance Programme (access to 6 free counselling sessions)
- Contributory pension scheme
- Life assurance - three times salary
- 30 days annual leave, increasing by 1 day for every 2 years’ service up to a total of 35 days
- Option to buy/sell up to 5 days annual leave per year
- JCB in-house training

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