Customer Service Advisor

2 weeks ago

Redditch, United Kingdom Car Store Redditch Full time

Customer Service Advisor - Part Time

Location: Redditch

Hours: Saturday (9am-6pm) and Sunday (10am-5pm)

£25,000 basic salary (pro rata'd), pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata’d), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.

Are you a confident customer service superstar who’s passionate about cars? If so, we have a great opportunity for you to join the team as a Customer Service Advisor.

As a Customer Service Advisor, you will be the main point of contact at your small purpose-built Car Store Direct pod. You will be responsible for opening and closing the pod whilst always maintaining the highest standards ensuring the environment is clean and welcoming to all customers. Day to day you will be spending your time with customers wishing to sell their vehicles, guiding and assisting them through the Sell Your Car process. Your main focus will be to purchase vehicles from our customers who have a pre-booked appointment, as well as appointments which customers have booked you will be generating new business through walk -ins, leads and enquiries to help you support your performance.

So, what’s it all about, the role:

- You’ll provide a hassle-free experience whilst guiding and assisting customers through the process and converting appointments into purchases
- You’ll be trained on our effective vehicle appraisal process, to allow you to confidently appraise a customer’s vehicle upon appointment, this will involve thorough inspection of the vehicle
- You’ll enjoy and be confident on the phone talking to our customers and enjoy working towards and exceeding targets that give you the opportunity to earn more
- You’ll conduct thorough vehicle appraisals, liaising with our head office buying teams to gain accurate valuations before presenting this to the customer
- You’ll maintain customer records, complete purchase paperwork and ensure vehicles are brought into stock correctly using our DMS (Dealership Management System)
- You’ll be self-motivated and build effective relationships internally and externally to support the performance of your pod
What are we looking for, the person:

- You’ll be able to confidently engage with customers to build rapport and relationships quickly
- You’ll have the drive and passion to succeed in a fast-paced role and industry
- You’ll be a self-starter who has the ability to work with mínimal supervision and be accountable for their own performance
- You’ll have the ability to follow processes to a Tee, understanding the importance and benefits of doing so.
- You’ll have great organisational and time keeping skills to manage your diary with your customers effectively
This position does require a full UK driving licence.

**Job Types**: Part-time, Permanent
Part-time hours: 13 per week

**Experience**:

- customer service: 2 years (preferred)
Licence/Certification:

- Driving Licence (required)

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