Food and Beverage Assistant

3 days ago

Brighton, United Kingdom The Queens Hotel Full time

**Food & Beverage Assistant**

The Queens Hotel Brighton is considered one of the best hotels in Brighton where you are guaranteed a warm welcome from our friendly and professional team. The purpose of this role is to provide a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are always delivered and maintained in line with our guest expectations.

**Part time and full time available**

**The Role**
- Meeting guests in a polite and friendly manner and standing at the door to ensure guests are promptly seated, creating a warm and welcoming environment
- Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is always delivered to guests
- Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is always maintained.
- Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have
- Ensure that all front of house and guest areas are always well maintained
- Ensure you display a presentable appearance and performances are at a high standard
- Ensure the restaurant areas are always clean and well-presented and assist with cleaning and housekeeping duties as required
- To be fully aware of the Hotel’s Fire Safety procedures, Health and Safety regulations and Allergens.
- Covering the bar
- Supporting other departments as and when required (such as kitchen)
- Take food and beverage orders and ensure that orders are communicated to the kitchen promptly and accurately
- Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
- Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
- Prepare all back of house service points according to expected numbers for breakfast and dinner requirements as necessary
- Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
- Any other duties as directed by the F+B Manager or other member of the management team

**Benefits**
- Mental Health & Well-being programme
- Staff discounts provider (Retail, Holidays, restaurants etc.)
- Free benefits (Free Cinema Ticket every month, Free hot drinks and many more)
- Gym Membership

**Job Types**: Part-time, Zero hours contract

**Benefits**:

- Additional leave
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- Health & wellbeing programme
- Referral programme
- Sick pay
- Store discount

Day range:

- Monday to Friday
- Weekend availability

Work authorisation:

- United Kingdom (required)

Work Location: In person

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