Brand Ambassador

**Brand Ambassador**

We’re a young company that’s achieved great things by creating a best in class range of products that are loved by stylists and consumers alike. We remain fiercely ambitious, with big growth plans, exciting new innovation in the pipeline and geographic expansion.

We pride ourselves on remaining true to our founding ethos - the spirit of transformation - and have established a position at the forefront of the competitive fashion styling sector, where we are renowned as one of the leading hair styling brands around the world and synonymous with style and sophistication.

We’re passionate about innovation, not only in our products, but working to constantly innovate our place of work, creating an inclusive workplace that promotes and values diversity. Companies that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to be better companies. More importantly, creating an environment where everyone, from any background, can do their best work is the right thing to do.

**What’s the Job?**

Responsible for achieving sales targets, maximizing sales and driving profitability. Consistently provides the highest level of customer service by demonstrating exceptional product knowledge and store standards with a commercial understanding of key sales drivers and opportunities.

**What will I do?**
- Responsible for achieving set targets and all other defined KPIs within the retail concession.
- Ensure the visual presentation of the retail concession is maintained to a very high standard and in line with brand standards at all times.
- Build and maintain relationships with external brands and host store to drive and maximise marketing opportunities.
- Maintain high stands of stock replenishment and ensure all items on display are correctly priced.
- Ensure stock room is maintained to a high standard and all stock treated with respect.
- Assist with cleaning duties to ensure the store is maintained to a high standard of presentation.
- Advise the Regional Manager regarding any stock control issues or delivery discrepancies.
- Ensure fully compliance regarding till operation, refunds and cash control.
- Prepare and submit timely, accurate and complete reporting as requested by ghd management
- Promote a positive work environment by maintaining a respectful work place.

**Customer Service**
- Actively engage in positive dialogue with customers to establish their needs, offer guidance and generate sales.
- Inform customers about our products and services in a positive and knowledgeable way.
- Delivers exceptional customer service in line with REDAC.
- Conduct effective sales floor product demonstrations to create a fun and enjoyable shopping experience whilst generating sales.

**What skills and qualities will I need?**
- Customer centric and relentless about exceeding expectations.
- Entrepreneurial mindset.
- Results orientated
- Desire to continuously learn and develop
- Hunger to deliver exceptional customer service
- Positive ’can do’ attitude
- Flexibility and determination to ‘win’
- Committed team player
- Receptive to feedback
- Passionate about ghd brand
- Ability to delegate tasks and activities
- Confident leading a team, with strong coaching and mentoring skills
- Outstanding communication and interpersonal skills.
- Excellent organisation and presentation skills

**What benefits are available?**
- 8% pension scheme
- Cashback Healthcare
- Cycle to work scheme
- Friends and Family discount on ghd products
- Partner Discounts
- Discounted Rail Travel
- Generous Holiday Entitlement
- Salary Sacrifice
- Employee referral scheme