Customer Service Executive
10 hours ago
**CUSTOMER SERVICES EXECUTIVE / MALVERN / £22K TO £24K DOE & GREAT BENEFITS**
This is an exciting opportunity for a passionate Customer Services Executive, to join a market leading organisation looking to build a global brand.
Our client is a secure / established manufacturing business, with big plans to grow this year. As such, they are looking for an enthusiastic Customer Services Executive to join their dynamic team.
The successful Customer Services Executive will ensure that customer expectations are always met when placing orders with the company and will also be expected to help the Sales/Marketing Manager with marketing activities too.
**What’s on Offer?**
- Competitive salary (£22k - £24k, dependent on experience)
- Friendly working hours - 08:30 to 17:00 (Mon - Fri)
- 29 Days holiday (including bank holidays)
- Company pension scheme
**Key Responsibilities of the Customer Services Executive**:
Sales Order Processing and Order management:
- Ensure that all orders are placed on the system the day that they are placed.
- Ensure that all orders are despatched when ready.
- Ensure that customers receive order confirmation.
- Ensure that sales operations manager is made aware of any pricing disparity.
- Ensure that customers are kept informed of delivery dates and any changes.
Customer Relationship and Quotations:
- Ensure that we have a strong personal relationship with customers.
- Ensure that customer receive same day quotations for catalogue products.
- Ensure that customer receive next day quotations for complex quotes.
- Ensure that all customers are spoken to on a regular basis.
Marketing Assistant Roles and Responsibilities:
- Work with marketing manager to delivery associated projects.
- Support customers with marketing tasks and needs (POS, Print, Advertising)
- Maintain marine based social media and web products.
- Manage mailshots for marine customers.
**Skills & Experience Required**:
- Friendly, positive attitude towards customers and colleagues
- Excellent phone manner
- Excellent organisational skills
- Organised approach towards problems
- Strong IT skills (ERP, Excel, Word, Outlook)
**What’s Next?**
If you have the passion and drive to be successful in this brand-new Customer Services Executive role, we would love to hear from you. APPLY NOW for immediate consideration.
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