Online Sales Advisor

Reference Code: 91003**Online Sales Advisor**:

- Watchfinder- Kings Hill, West Malling, KEN, GB- PermanentSince Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

**Job Title**:Online Sales Advisor***

**Location**:Kings Hill***

**Working Hours**:Monday - Friday 8:45 - 6:15 pm + 2 Saturdays per Month 10:00 am - 4:00 pm

**Reporting to**:Online Sales Manager

**_Founded nearly twenty years ago in the UK, Watchfinder & Co has earned its reputation as the preowned expert in buying, servicing, selling and part-exchanging preowned luxury watches. It is also now a fast growing, global company - with our HQ in the UK, and teams and businesses in France, USA, Germany, Italy, Switzerland, and HK SAR._**

**_Watchfinder’s success to date has been down to the skills, hard work and determination of the brilliant and diverse group of people we have hired across the globe._**

**Role Insight**

We’re all about the customer experience here at Watchfinder so first and foremost your role will be to ensure that your client receives the best customer experience, leaving them with a smile on their face and a watch on their wrist.

Demonstrating a proactive approach and driven mindset you will network with your clients, guiding them through the sales process where you will forge long standing and very fulfilling relationships.

Collaborating with your colleagues is essential to positive performance which is why we firmly believe that teamwork is fundamental to being successful at Watchfinder.

**How will you make an impact?**
- Managing your ongoing pipeline of customer enquiries and building effective relationships with clients to maximise to fullest conversion
- Support customers from the beginning to end of the sales process, including servicing and warranty related issues.
- Negotiating sales of watches (Often with a part exchange involved) to secure a deal with the best possible margin
- Managing “live” orders post payment and dealing with after sales queries from your customers
- Answering to and supporting the business with translation queries and exercises
- Liaising with boutiques to arrange appointments for watch viewings and collections
- Build effective relationships with other key departments in the business
- Proactively outreaching to top customers based on business requests and campaigns.

**How will you experience success with us?**
- Sales driven with experience working in a target led environment
- Outstanding customer service skills ensuring that customer receive the best experience possible
- Positive and engaging communication skills
- The ability to multi-task and work in a fast paced environment
- Conscientious and meticulous with your work
- An excellent communicator across all platforms
- An adaptable individual who will work to meet business needs
- Highly organized with the ability to prioritise own workload.
- A strong interest in continuing and/or developing a long-term career within an industry where the customer experience is paramount

**Why work for Watchfinder?**

Firstly, what makes Watchfinder a great place to work is the people Whether that be within your immediate team or across other areas of the business, there really is a family feel across the whole company.

If personal growth and development is high on your priority list, then Watchfinder is the place for you. We’ve had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company.

You may be excited to hear to that we have recently expanded internationally, boasting luxurious locations in Hong Kong, New York, Paris, Milan, Geneva, Zurich and Munich. With no sign of slowing down

**Our Benefits & Incentives**

As well as a **competitive salary** and **commission structure** we also offer a great benefits package:

- Private healthcare and dental
- Competitive pension scheme
- Holiday scheme - Increasing annual leave
- Cycle to work scheme
- Employee Assistant programme
- Income Protection
- Life Assurance
- Extensive group discounts

**The process for this opportunity would be**:
**2nd stage -** A meeting with the Online Sales Manager and HRBP who will be keen to understand your previous sales experience and assess your competency for this position.