Legal Support Administrator

At Horwich Farrelly we do things differently. We recognise the value of our employees and understand that they set us apart from our competitors. So, if you want to experience what life is like within an extremely interesting and fast paced Insurance Disease Department based in Leeds then look no further

The Team

Our Disease team is filled with legal professionals working in an engaging and friendly environment. Our people pride themselves on making an impact through providing an excellent, results and solutions focussed service to our clients.

There is a great team ethos and we encourage our people to be involved in various team and firm wide initiatives centred on personal development and wellbeing, not just the work we do. For instance, there are opportunities to be part of the engagement committee, attend client events and participate in charity and volunteering opportunities.

What do I need?

You will ideally have at prior experience in a similar role however, we are keen to hear from individuals who may not have worked in similar role before but demonstrate a keen eye for detail and great time management, as full training will be provided.

You will have the ability to follow internal processes, meticulous to detail, time management skills, positive to change and see things through to a conclusion. It’s essential that you’re a good communicator as you will be expected to make calls both internally and externally to gather further information essential to the enquiry.

What will you be doing?

Working as part of a small triage team on behalf of a key Employers Liability Insurer client managing a new claims mailbox (referred to as FNOL and ‘first notification of loss’) which receives legacy occupational disease claims such as noise induced hearing loss, vibration white finger, asbestos injuries, respiratory conditions and work-related cancers.

The role primarily involves dealing with noise induced hearing loss and vibration white finger enquiries however, it is essential to be able to identify the other injury types and refer those on to more senior members of the team.

The role involves assessing the details provided and whether the insurer client will have any interest in the claim by interrogating policy records systems, the allegations provided, the injury type and information on the corporate history through external web-based sources.

The new claims mailbox also receives correspondence on existing claims which are already set up in the system and you will need to identify the handler and pass correspondence on.

If the insurer client does have an interest in the claim, then the role requires following agreed internal processes and a degree of admin work to set up a claim on the insurer client’s systems and send out correspondence to confirm that.

If the insurer client doesn’t have any interest in the claim, then you will need to confirm that in writing setting out clearly the reasons and an explanation why.

The role also involves handling a portfolio of your own claims on the insurer client’s claims system including processing payments where accuracy to detail and figures is key, considering updates from the claim coordinator, reading litigation documentation and updating the insurer client’s claim system.

Don't just take our word for it Here is what, Olivia, a current team member, says about the role:
' FNOL has been the perfect role to introduce me to the interestingly intricate world of Disease work. As I had no experience, I don’t know what I would have done without the abundant support and kindness from the team. Included and guided from the very beginning, I couldn’t have asked for a better environment and role to kickstart my career.”

What’s in it for you?

This is a real chance for you to shine and progress in a successful career in insurance law. We have a strong reputation for developing and nurturing employees and there are many opportunities for progression for you to have a rewarding and prosperous career at HF.

We are not your stereotypical corporate law firm. We offer flexible working and have a relaxed dress code - you can be yourself at work We offer 3 days per week in the office hybrid working and flexible working hours for all.

We continue to place a firm emphasis on investing in our people and promoting internally, from paying for professional subscriptions to offering learning and development grants for further study, we are always looking to invest and grow our people.

We’re always looking to recognise and reward our people for the work they do. Here are just a few of the benefits you will have access to as part of our team:
25 days’ annual leave (in addition to Scottish public holidays), increasing to 30 days with service
Private healthcare provision
Company pension scheme
Enhanced parental leave
Cycle to Work scheme
Life insurance and income protection
Employee Assistance Programme & Digital GP service
Season ticket loans
Profess