Front Office Supervisor

**Job Number** 22127955

**Job Category** Rooms & Guest Services Operations

**Location** Heathrow/Windsor Marriott Hotel, Ditton Road Langley, Slough, United Kingdom, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management
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**What you’ll be doing**
- Greet guests with a warm welcome on arrival and bid them a fond farewell on leaving. Actively listen and respond positively to guest questions, concerns, and requests.
- Run shifts, assisting other employees to ensure prompt guest service.
- Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis and you will be a key player in helping our guests make the most of their stay at the hotel.
- Proactively engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Provide information to guests about: outlets, staff and services, including hours of operation, room locations, types of rooms, room rates and discounts.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Process payments and follow all payment and cash handling procedures.
- Train, coach and manage the Front Office team in order to support engagement and opportunity.

**What we’re looking for**
- Great conversational skills and teamwork-oriented
- Positive outlook and outgoing personality
- Pro-active and reliable
- Previous experience in working in a hotel reception environment.
- Previous supervisory experience is a big plus but not essential. However, minimum one year working in a high contact customer service role is required.
- Flexible to work various shifts including weekends and occasional bank holidays. This is a full time role (40 hours per week)

**Rewards for work, benefits for your lifestyle**

You’ll be supported in and out of the workplace through:

- Discounts on hotel rooms, gift shop items, food and beverage
- Learning and development opportunities
- Recognition programs
- Wellbeing programs
- Encouraging management
- Team-spirited colleagues
- Free gym membership, parking, meals on duty

Heathrow/Windsor Marriott Hotel is an exceptional hotel near Heathrow and Windsor. It has an exciting blend of comfort, convenience and high class service is an ideal location for business and pleasure. With easy access to London, smartly designed and comfortable guest rooms the amenities make any stay a brilliant and memorable experience. There are tempting dining options including the Brew Bar Lounge and the Market Kitchen Restaurant. There is also extensive fitness facilities with state-of-the-art equipment.

What really differentiates this hotel is the people working here. If you join the team you will be part of a warm and welcoming second family who work together to provide outstanding service to our guests. You will be a valued team member who will be offered the opportunity to grow and develop and benefit from being part of the biggest and best hospitality company in the world.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

**Marriott Hotels**, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

**JW Marriott **is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.