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Care Navigator/ Administrator
2 weeks ago
**PINFOLD MEDICAL PRACTICE **requires a p**art-time Care Navigator/ Administrator with a professional 'can do' attitude.**
**Hours: Part
- time/ flexible between the practice opening times**
This role offers an exciting challenge to an experienced receptionist or administrator with a flexible approach and strong work ethics.
Customer service skills and the ability to prioritise your own workloadis essential together with strong IT and accuracy skills.
Mondays 08:00 - 20:00 & Tuesday - Friday 08:00 - 18:30
A clear understanding of NHS Read-coding, document management and medico-legal administration is an advantage but not essential as full training will be provided.
We offer a friendly, supportive working environment with access to the NHS pension and free, on-site parking.
Please see the full job description below for further details:
**Essential Skills**:
- Excellent verbal and written communication skills
- Patient confidentiality, data protection and GDPR awareness
- Customer service
- Flexible approach with ability to prioritise workload and communicate demands on time effectively with team leaders.
- Knowledge of EMIS Templates and Read Codes
- Initiative to look up read codes using Mentor, Google, and other resources prior to requesting GP oversight
- Scanning accuracy
- Document attaching accuracy
- Data input accuracy
**Care Navigator duties**:
- First class customer service that is efficient and courteous.
- Considering patient communication, language and other needs to ensure the best care is offered to them.
- Up-to-date knowledge of local patient services, using the practice website and other resources to guide patients to the most appropriate service for their specified problem.
- Assist patients with general enquiries giving out relevant information within the remit of your role.
- To be always aware of data security; ensure only the relevant and correct information is given to a patient or outside agencies such as secondary care, police, carers etc.
- Prioritise urgent tasks, communicate information to the patient or the appropriate person; be mindful this forms part of the patient record and therefore must be factual.
- When writing in a patients record ensure only accurate and factual information is recorded.
- Typed standardised correspondence to patients in the form of SMS, letters, eConsultation responses etc.
- Ensure eConsultations are attached to the correct EMIS record checking DOB, address, name etc. Any discrepancies must to be checked with the patient or management before attaching to the medical record.
- Recognise and respond to medical emergencies as per practice protocol prioritising the emergency line by requesting another call to “please hold while you assess a call on the emergency line”
- Nighttime security duties; ensure that the building is secure, signing off the night-time lock-up sheet when on late shifts.
**Clinical Coding/ Attaching duties**:
**Communicate**:
Immediately communicate with the I.T administrator or Practice/ Business Manger any issues arising that could prevent completion of the workload that day. They will assist with additional support where possible and offer guidance on work prioritisation.
**Post**:
- In the absence of the Medical Secretary sort and distribute the post
- Post to be scanned must be sorted into ‘urgent’ and ‘non-urgent’ as per Document Management Protocol - scanning and coding
**NB** Urgent results & urgent letters inc. safeguarding documents must be scanned, coded, and sent to the GP as priority (see below for further details)
Check for UHL duplicates on the system, add to post for scanning
- Check post for results & urgent letters as per Document Management Protocol - scanning and coding (inc. safeguarding documents
- redact a copy for each family member) these must be scanned, coded and sent to the GP as priority
- Work out average patients Home BP's, attach and scan. Send to GP same day.
**Scanning/ Quality Assurance**:
- Scan documents onto the practice IT system. Check the scanned document against the paper copy to ensure it is accurate, in the correct order and is legible as per the original paper copy. Once the quality of the document is assured move to the scanning folder for that day (i.e., ‘Monday’) NB Request another copy from the provider if the original is illegible
- Prioritise urgent documents to be attached and coded first (see attaching and coding below)
- Attach and code the rest of the document’s same day (see attaching and coding below)
- Once on the system shred the original copy as per protocol (pend for one week in case of deletion error when coding)
**Electronic patient letters**:
- Match and file electronic OOH/Discharge/Clinic letters that arrive via the links on the computer
- Read all electronic letters and results checking for urgent actions. The following work should be dealt with immediately:
INR result
Safeguarding
Child attendances to A&E
111, OOH, UCC
GP action
