Customer Service Apprentice

2 weeks ago


Warwick, United Kingdom Talentspa Full time

_Our client is currently looking for **Customer Service Apprentice** to join their busy team_

**Working Hours**: 37.5 hours per week working Monday to Friday, 8:30am-5:00pm, with one-hour unpaid lunch.

**Salary**: £20,000, per annum

**What you'll receive**:
The company operates a reward strategy based on their workers receiving a salary that best reflects their experience and skill level.

The Holiday entitlement is 25 days per annum (plus bank holidays and statutory public holidays). This will be a pro rata amount for part time and fixed term contract employees.

**Customer Service Apprentice Duties**:

- Handle Customer enquiries with appropriate and timely follow through
- Document all Customer interactions and tasks immediately and accurately within the relevant CRM systems
- Manage service / action request, with timely updates to Customers and associated Departments
- Act as a liaison between technical and support departments and Customers
- Outbound calling to some existing customers with policy or claims updates
- Assist with and provide accurate input for various reports and spreadsheets
- General back and front office administration including but not limited to the accurate production of customer correspondence and cheques

**Customer Service Apprentice Requirements**:

- Ideally 5 GCSEs or equivalent, to include English and Maths
- Able to multi-task

**About the Company**:
Our client develops and markets innovative insurance solutions to the Automotive Industry motor dealers. The company has a prestigious client base across the industry and currently provides schemes for 8 of the top 20 dealer groups in the AM 100 list, including4 of the top 5.


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