Parts Advisor

**Company Information**: Watling JCB Limited is a privately owned and owner-managed profit-making organisation and one of the most progressive JCB Dealerships in the country for the Sales and Customer Support of Construction, Industrial and Recycling & Waste Machinery products. We look for high calibre, forward-thinking, energetic people with a "can-do" attitude. We want people who thrive in a diverse and challenging work environment, who are receptive to change and who wholeheartedly embrace the opportunity to take responsibility for themselves and the company's ongoing success. In such a dynamic and committed workforce, flexibility is essential, and many of our workforce, in accordance to what the job needs, operate with a huge degree of commitment and energy to ensure our long-term strategy to drive the business forward to increase shareholder profitability for ongoing success and growth to remain the JCB Dealer of choice is achieved. **Main Purpose of the Role**: The main purpose of this role is the back counter but also to offer assistance in all sectors of the Parts department on an as and when basis, one of the other main sectors being the retail counter during any busy periods. Hours - 42.5 per week monday to friday 7:30am - 5pm **Duties**: - Build strong and positive relationships with engineers - Present a professional image and portray a polite and courteous manner at all times - Take parts orders and make associated sales to internal and external customers in order to meet Company targets and support all campaigns (including JCB initiatives). - Answer all in-coming calls within four rings - Tele-Sales to meet Company targets and support all Parts campaigns - Return all telephone messages promptly and efficiently - Ask all necessary questions to ensure engineer/customer obtains the correct Part/s - Transfer stock deliveries to bin location on arrival to maintain correct off the shelf availability - Empty the VOR box daily and distribute Parts accordingly, i.e. to van delivery rack or customer collection rack or service counter. - All delivery notes / Parts to be check and booked in on our computer system promptly and efficiently - Ensure that appropriate company paperwork is produced to keep a record of customers requirement and place in the correct place i.e. van delivery rack or customer collection rack - Gain authority to place a VOR orders from Parts Supervisor or Depot Manager for penalised Parts before placing an order - Service Exchange Parts to be identified cleaned and boxed and labelled for return to JCB with appropriate paperwork completed - Locate non stock items into bins and add the new location to the computer - Attend service counter area and take orders/enquiries from service engineers - Ensure Parts for service jobs are picked and ready for engineer - Process job cards that have been returned by engineer and ensure that the correct Parts are left on the job cards and return to stock parts that are not required - Parts returns to be sent back to JCB with appropriate paper when necessary - Ensure company credit control procedures are maintained at all times - Parts department to be kept clean and tidy at all times i.e. walkways and gangways to be kept clear and free of hazards - Yard to be kept clean and tidy - Keep front counter and foyer tidy - Operate fork lift in a safe and responsible manner - Carry out all work practices in line with company health and safety policy - Meet and exceed customer expectations whilst maintaining profitability - Contribute to overall success of Watling JCB through teamwork and good communication within the company - Provide excellent customer service - Any other duties as deemed necessary to fulfil the role **Essential**: - To communicate efficiently and express your ideas clearly and confidently at all levels verbally, in print and via the telephone - Teamwork, ability to work confidently within a group and on own initiative - Time Management, ability to manage time effectively, prioritising tasks and working to deadlines - Drive and determination to get things done, make things happen and continually looking for better ways of doing things - Analysing and Investigating, ability to gather information systematically to establish facts and principles for problem solving - Commercial Awareness, ability to understand the commercial realities affecting the organisation - Flexibility, ability to adapt successfully to changing situations and environments - Initiative and Self-Motivation, ability to act on initiative, identify opportunities and be proactive in putting forward ideas & solutions **Personal Attributes**: - Capable of delivering results under pressure and to strict deadlines - Quality focused - Honest, reliable, trustworthy, good time keeper - Ability to be professional, cheerful, co-operative at all times - Ability to be motivated and customer focused - Clean driving licence and good driving record (if applicable) - Full driving,