Customer Service Advisor

1 day ago

Leeds, United Kingdom ghd hair Full time

Job Advert

**Location**: Leeds LS1 (Office Based)

**Working Hours**: 08:45 - 17:15

**Contract Type**: Fixed term contract until March 2026

**Start Date**: ASAP

Merging science and innovation, ghd tools deliver safer heat styling for hair and have become an essential part of the daily lives of professional hair stylists and consumers globally

We’re passionate about quality, performance, and making every day a good hair day. Now, we’re looking for a Customer Service Advisor who shares that passion and is ready to provide a best-in-class service experience for every ghd customer.

**ABOUT THIS ROLE**

As a Customer Service Advisor, you’ll be the first point of contact for our customers. Whether it’s helping with product queries, troubleshooting, or warranty support - you’ll make every interaction smooth, friendly, and efficient.

**Responsibilities will include**:

- Handling product questions, returns, warranty claims, order tracking and more.
- Delivering a seamless, end-to-end customer experience that reflects our premium brand.
- Resolving issues on a first contact basis where possible, with empathy and professionalism.
- Maintaining accurate customer records and personal data securely in line with GDPR.
- Meeting personal and team KPIs and service levels.
- Keep your product knowledge up to date through regular training..
- Representing the ghd tone of voice across all communication channels.

**REQUIREMENTS**

We're looking for someone who thrives in a customer-focused, fast-paced environment and genuinely cares about helping people.

**You’ll ideally have**:

- Experience in a Contact Centre or customer-facing role.
- Excellent verbal and written communication skills.
- A confident, professional telephone manner and a passion for customer satisfaction.
- The ability to empathise, problem-solve, and handle objections calmly and clearly.
- A friendly, positive attitude and a natural team player mindset.
- Strong attention to detail and a drive to exceed expectations.
- Bonus: An interest in the beauty industry or luxury consumer brands.

**WHAT WE OFFER**
- Competitive salary
- 25 days holiday + bank holidays (Pro rata’d)
- Staff discount on ghd products and partner brands
- Regular training and professional development opportunities
- A fun, inclusive and collaborative team culture
- Access to wellbeing initiatives and support

**OUR VALUES**

We’re proud to live by five core values that guide everything we do:

- ** Collaborative** - We work together to create the extraordinary.
- ** Creative** - We foster innovation and excellence.
- ** Courageous** - We act with agility and own our future.
- ** Connected** - We put our customers and communities first.
- ** Committed** - We care about our impact on others and the planet.

  • Customer Service Advisor

    3 days ago

    Leeds, United Kingdom Pertemps SSDC - DDT Full time

    **Customer Service Advisor** **Hybrid working - 6-month contract** **Customer Service Advisor Job Summary** We have an exciting opportunity to work as a Customer Service Advisorwith a global organisation that has over 250 offices across the UK.This is a varied role that will be challenging, but no day will ever be the same! **Customer Service Advisor Job...

  • Customer Service Advisor

    5 days ago

    Leeds, United Kingdom Gibson Hollyhomes Full time

    **Customer Service Advisor - 8 Month FTC** **Leeds City Centre** **£18,000 - £23,000** The purpose of the role is to ensure information for the companies multi-million-pound clients are accurately updated, changed and new contracts are sent where appropriate. **As a Customer Service Advisor your duties will include**: - Managing the accounts through...

  • Customer Service Advisor

    3 days ago

    Leeds, United Kingdom Pendragon Full time

    **Customer Service Advisor (Fixed-term - 6 months, Monday-Friday)** **Stratstone BMW Leeds** **Salary of £21,598 with excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW Leeds? As the UK’s leading luxury automotive retailer, we’re dedicated to providing an...

  • Customer Service Advisor

    7 days ago

    Leeds, United Kingdom Sellick Partnership Full time

    Our team at Sellick Partnership are actively looking Customer Service Advisor for an organisation based in Leeds. This role would be on a temp - permanent basis with the opportunity of starting immediately. **Please find details**: Position: Customer Service Advisor Sector: Housing/Public Sector Start Date: Immediate Job type: Temp to Perm Hours: 37Hrs...

  • Customer Service Advisor

    7 days ago

    Leeds, United Kingdom Gibson Hollyhomes Full time

    **Customer Service Advisor** **Leeds - LS12** **£20,000** **Hybrid working** **Friendly and positive working environment** My client are a national service provider within the automotive industry who are looking for a passionate Customer Service Advisor to join their team. You will be responsible for handling general enquiries and resolving queries to...

  • Customer Service Advisor

    2 weeks ago

    Leeds, United Kingdom MERJE Ltd Full time

    Are you passionate about delivering a world class customer service? Do you want to join a business that is growing and offering excellent opportunities for progression? Are you a hard working Customer Service Advisor seeking a new opportunity? We are now seeking a Customer Service Advisor to join our trade sales team. Working with our trade partners to...

  • Customer Service Advisor

    3 days ago

    Leeds, United Kingdom Available Car Limited Full time

    **Customer Service Advisor** **£21,237.00 per annum (plus bonus)** We are a family business, and one of the UK’s largest and most successful used car supermarkets. Established in 2002, we now have four Stores located in Castle Donington, Sutton-in-Ashfield, Cannock, and Leeds, West Yorkshire. At Available Car, we firmly believe that it is our people...

  • Customer Service Advisor

    1 week ago

    Leeds, United Kingdom Page Personnel Full time

    6 Month contract with permanent transfer! - Immediate starts available, or starts to work around your notice period! **About Our Client**: This role is working as a Customer Service Advisor in a well known Public Sector business, and will require you to act as a main point of contact for clients and provide them with any support needed. As a Customer...

  • Customer Service Advisor

    23 hours ago

    Leeds, United Kingdom G2 Legal Limited Full time

    **Customer Service Advisor** Are you an experienced Customer Service Advisor looking to secure a new role? I have an exciting and rare opportunity with a national law firm, for a Customer Service Advisor to join their central Leeds team. To be considered for this role you must have 6 months+ experience in a telephone-based role. The successful Customer...

  • Customer Service Advisor

    1 day ago

    Leeds, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position! - Working for a reputable business in central Leeds! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position in central Leeds! The position would be working for a reputable business going through significant growth and have lots of...