Hotel Receptionist

**Front Desk Receptionist role**:

- To provide a warm welcome to our guests and provide an efficient check in
- To assist with and ensure that the reception desk is manned at all times
- To understand the local area and attractions and be able to make recommendations
- To demonstrate effective communication and handover during and at the end of each shift
- To ensure that all calls are answered promptly and dealt with in a professional and efficient manner
- To deal with any guest problems that may arise promptly and effectively
- To ensure that all bookings and messages are captured and communicated
- To manage an ‘out of hours’ conference / wedding enquiries professionally
- To ensure that all upsell opportunities are offered to enhance guest stay and experience
- To understand the front office systems and operating equipment including but not limited to; Opera, Office, Switchboard, POS, Vingcard

Pay: Up to £12.21 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Employee discount
- Gym membership
- On-site parking

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 2 years (required)
- Administrative experience: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: BI270823