Customer Service Advisor

2 days ago

Warrington, United Kingdom North West Trucks Full time

**North West Trucks - Customer Service Advisor**

**Location**: Warrington

**Working Hours: 40 hours per week**
- Monday to Friday: 8.00 am to 5.00 pm

**Salary**: TBC, depending on experience

An exciting opportunity has arisen for an experienced Customer **Service Advisor** to join our team at our **DAF Warrington** site.

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

**Key Responsibilities**:

- Liaising with customers in regards to work being carried out on their vehicle.
- Sales and upsell of labour hours.
- Selling service plans along with promotional accessories/programs etc.
- Invoicing and following manufactures warranty procedures.
- Collection and delivery of customer vehicles.
- Customer Satisfaction Follow up phone calls.
- Understand workshop efficiencies and the importance of loading the workshop diary correctly.

**Ideally, we are looking for**:

- Appropriate telephone techniques and etiquette.
- Knowledge of automotive systems, understanding of vehicle basic layout, function & location of parts.
- Remain positive in stressful situations when handling a customer conflict.
- Work independently or as a member of the team when necessary.
- Work in a busy, active, lively environment that can be challenging.
- Pay exceptional attention to detail.
- Good computer skills essential.
- Previous experience with Kerridge/PSA would be beneficial.
- High level of accuracy and attention to detail essential.
- document items clearly and legibly.
- Full UK Driving Licence essential.

**In return we’ll offer**:

- Pension with North West Trucks contribution.
- Career development opportunities.
- Qualified Mental Health First Aiders.
- Free will writing service.
- Free mortgage advice service.
- Free eye tests for VDU users.
- Cycle to work scheme
- Credit Union at work
- On-site parking (Site Specific).

**About Us**:
At North West Trucks, we are a prominent DAF franchise located in Wigan, Northwich, Warrington and Huyton, supplemented by an all-makes commercial parts operation at Ellesmere Port. As part of the Greenhous Group, one of the largest DAF dealership groups in the UK with an extensive network of 21 sites, we are committed to excellence in commercial vehicle service and maintenance.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Financial planning services
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- Automotive: 1 year (preferred)
- Kerridge/PSA: 1 year (preferred)

Licence/Certification:

- Full UK Driving Licence (preferred)

Work Location: In person

  • Customer Service Advisor

    2 days ago

    Warrington, United Kingdom Back 2 Work Complete Training Full time

    We are recruiting enthusiastic Customer Service Advisors, earning £14.21 per hour. In this role, you'll provide exceptional customer support, manage queries from start to resolution, and ensure every interaction delivers outstanding satisfaction.Customer Service Advisor benefits:Training is included to prepare you for this roleCustomer Service Advisor...

  • Customer Service Advisor

    6 days ago

    Warrington, United Kingdom Back 2 Work Complete Training Full time

    We are recruiting enthusiastic Customer Service Advisors, earning £14.21 per hour. In this role, you’ll provide exceptional customer support, manage queries from start to resolution, and ensure every interaction delivers outstanding satisfaction. Customer Service Advisor benefits: * Training is included to prepare you for this role Customer Service...

  • Customer Service Advisor

    4 days ago

    Warrington, United Kingdom certas energy uk ltd Full time

    **We are looking for a Customer Service Advisor to join our friendly Lubricants team, in our Birchwood head office. Working as part of our Lubricants Team, our Customer Service Advisors work in a fast paced environment and face different challenges every single day. Through high performance and putting our customers first, Customer Service Advisors have...

  • Customer Services Advisor

    1 week ago

    Warrington, United Kingdom Certas Energy Full time

    **We are looking for a Customer Service Advisor to join our friendly Lubricants team, in our Birchwood Park head office.** Working as part of our Lubricants Team, our Customer Service Advisors work in a fast paced environment and face different challenges every single day. Through high performance and putting our customers first, Customer Service Advisors...

  • Customer Service Advisor

    6 days ago

    Warrington, United Kingdom Brookson Full time

    **Job Title**:Customer Service Advisor **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**: Hybrid/Flexible working - 37.5 hours a week??????? **If you are looking to join a market-leading company and have phone-based customer service experience, we would love to hear from you!** With our market-leading,...

  • Customer Service Advisor

    4 days ago

    Warrington, United Kingdom Brookson Full time

    **Job Title**:Customer Service Advisor **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**: Hybrid/Flexible working - 37.5 hours a week **Salary**:£20k + quarterly bonus’ up to £2k per year **If you are looking to join a market-leading company and have phone-based customer service experience, we would love...

  • Customer Service Advisor

    2 hours ago

    Warrington, United Kingdom Morgan Ryder Full time

    CUSTOMER SERVICE ADVISOR Hybrid working 2 days at home 3 in the Warrington office Generous holiday allowance, Pension, Private health care, Flexible working hours Monday - Friday *** We require a highly motivated Customer Service Advisor to provide first class customer service and support to an established client base. Working for a...

  • Customer Service Advisor

    1 week ago

    Warrington, United Kingdom Brookson Full time

    **Job Title**: Customer Service Advisor **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**: Hybrid/Flexible working - 37.5 hours a week **Salary**: £20k + quarterly bonus’ up to £2k per year If you are looking to join a market-leading company and have phone-based customer service experience, we would love...

  • Customer Service Advisor

    2 weeks ago

    Warrington, United Kingdom Brookson Full time

    **Job Title**:Customer Service Advisor **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**: Hybrid/Flexible working - 37.5 hours a week **Salary**:£20k + quarterly bonus’ up to £2k per year **If you are looking to join a market-leading company and have phone-based customer service experience, we would love...

  • Customer Service Advisor

    2 weeks ago

    Warrington, United Kingdom Uniting People Full time

    **Customer Service Advisor** **Basic Salary: £22,672 + £1200 attendance Bonus** **Warrington WA4** **Office Hours** **June Start Date** We are looking for customer service advisors to join an expanding team in Warrington. We are looking for someone who is confident and has a natural ability to build a strong rapport with customers. You will be joining a...