Client Support Specialist

6 days ago

Belfast, United Kingdom Fill My Vacancy Full time

Our Client is looking to hire a Client Support Specialist.

The Opportunity:
Their team is growing again and they are looking for a financial all-rounder to join them as a Client Support Specialist. This important role will be responsible for providing comprehensive and commercially focused support across Intake, Billing, and Collectionsfor a portfolio of clients. This involves managing the overall health of the client relationship from a finance perspective.

Working at them in Belfast:
They are the world’s leading law firm with offices all over the world solving complex legal problems across borders and practice areas.

Their Belfast Centre is home to over 400 teammates in both legal and professional services such as finance, IT, marketing and business support.

They offer one of the best workplace benefits packages in the business with comprehensive private health cover, income protection, life assurance and a full employee assistance plan. These and a host of other benefits make them one of the most desirablecompanies to work for in Belfast.

They are committed to promoting inclusion, diversity and equity for all and are confident they can provide a career as individual and as exceptional as you.

**Responsibilities**:
About the role:

- Collaborate with Business Development Managers to liaise between the Client Service Directors and the client’s legal operations team
- Remain apprised of client KPIs, including overall WIP, AR, Fees, profitability, and other areas that may pose risks that should be brought to the Client Service Directors’ and in-market finance leaders’ attention regularly
- Collaborate with center-based teams (e.g. Intake, Billing, Collections, Pricing, E-Billing, etc.) to ensure that each team has correctly understood client requirements
- Project manage various initiatives such as the implementation of new Outside Counsel guidelines, changes to E-Billing infrastructure, new client-specific reports, or others as they arise
- Coordinate with Client Support Analysts to ensure budgets are managed and accruals are submitted timely and accurately to the client, including any client-specific reporting required on a regular or ad-hoc basis (across all clients). Ensure that budgetsin SAP accurately mirror those in E-Billing systems
- Where relevant, manage reporting requests related to Trademark portfolios that may require working knowledge of flat fee schedules and intended use as agreed with Clients and IP Partners
- Provide input to Service Owners on any issue affecting the overall cash cycle (e.g. matter management, short payments, etc.)
- Special ad hoc projects (e.g. client bankruptcy)

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