Pharmacy Team Care Co-ordinator

Enable access to personalised care and support Take referrals or proactively identify people who could benefit from support through care co-ordination. Have a positive, empathetic and responsive conversations with people and their families and carer(s), about their needs. Increasing patients understanding of how to manage and improve health and wellbeing by offering advice and guidance. Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them.

Support people to develop and implement personalised care and support plans. Review and update personalised care and support plans at regular intervals. Co-ordinate and integrate care Make and manage appointments for patients, related to primary, secondary, community, local authority, statutory, and voluntary organisations. Refer onwards to social prescribing link workers and health and wellbeing coaches where required and to clinical colleagues where there is an unaddressed clinical need.

Regularly liaise with the range of multidisciplinary professionals and colleagues involved in the persons care, facilitating a co-ordinated approach and ensuring everyone is kept up to date so that any issues or concerns can be appropriately addressed and supported. Actively participate in multidisciplinary team meetings in the PCN. Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns. Record what interventions are used to support people, and how people are developing on their health and care journey.

Supervision/professional development Undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities, and provide evidence of learning activity as required. Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety. Access relevant GPs to discuss patient related concerns, and be supported to follow appropriate safeguarding procedures; Access regular supervision. Miscellaneous Establish strong working relationships with GPs and practice teams and work collaboratively with other care co-ordinators, social prescribing link workers and health and wellbeing coaches, supporting each other, respecting each others views and meeting regularly as a team.

Act as a champion for personalised care and shared decision making within the PCN. Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner. Identify opportunities and gaps in the service and provide feedback to continually improve the service and contribute to business planning. Contribute to the development of policies and plans relating to equality, diversity and reduction of health inequalities.

Work in accordance with the practices and PCNs policies and procedures. Contribute to the wider aims and objectives of the PCN to improve and support primary care. Personalised Care Institute (PCI) training The PCI was launched in September 2020. It is a virtual organisation accountable for setting the standards for evidence based training in personalised care in England.

Details of PCI accredited training for care co-ordinators and organisations that provide the training can be found on the PCI website. On completion of training, learners will be registered with the PCI and receive a completion certificate.