Customer Support Team Leader

3 days ago

Chester, United Kingdom Cox Automotive Full time

**Chester - Hybrid**

**37.5 hours**

**Why work for us**:
We’re evolving, innovating and growing at a rapid pace and we’re ambitious and excited about the future in every single area of our business in Europe.

Our scale and scope are unmatched - we’re a century-old business that is the world’s largest automotive services company. But that’s not what makes us great. Our 2,500+ team members in Europe do that every day, as they collaborate with each other to bring out the best in everyone.

We thrive on what makes us different - and we empower our people, clients and communities to come together and celebrate each other’s unique abilities and perspectives. Inclusion is an essential part of both our culture and our business strategy.

Our sense of social responsibility is ingrained in our culture. We believe we should be ‘stewards of the world we live in’, so whether it’s volunteering, fundraising, focusing on health and wellbeing or improving our environmental footprint, we love doing things to support the causes we’re passionate about.

**About Us**:
Launching in 2014 we connect stock wholesalers to dealerships through Stocking Plans that are transparent and simple to use across a wide variety of vehicle sources. We are now partnered with over two-thirds of the auctions in the UK with additional wholesale sources and have welcomed over 1,600 dealers on board and have funded over £2 Billion of vehicles.

Tailored to suit the needs of your dealership, you can use a NextGear Capital Stocking Plan to fund part-exchanges, trade purchases, private purchases, existing stock and auction purchases.

We have grown our customer base to over 1,500 customers, the Customer Service team play a critical role supporting customers utilise their dealer stocking plan.

We now have a great opportunity to join us as an Account Support Executive

**Role**:
An opportunity has arisen for a driven Customer Success Team Leader who is passionate about making a difference within an organisation.

We are a fast-paced team who cover the whole of the customer service journey and take pride in delivering great service to internal and external customers. You will need to be able to motivate, train and educate colleagues to deliver in all aspects of the role. In addition, there will be times when you need to able to take calls and complete tasks within the team whilst acting as role model for the team along with exploring best practice in all aspects of the role

We are looking for an out-going individual who is looking to drive performance and make a difference. Experience of being a team leader would be advantageous but not essential.

Ability to listen to and provide feedback on how to improve call

Handle complex finance queries

Identify ways to streamline processes

Identify process improvements

Drive culture within the team to ensure we have fun whilst delivering for our dealers

Get it right first-time mentality

**_STRICTLY NO AGENCIES PLEASE_**
- We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL._
- We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's._
- IND001_

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