Casework Support Officer

1 week ago

Tamworth, United Kingdom Eurofins UK Forensic Services Full time

Company Description
**About Us**

**Job Description**:
**The Role**

We are currently recruiting for a Casework Support Officer to join our fantastic team at our site based in Tamworth. If you are passionate about a rewarding career in Forensic testing and want to use your expertise to its full potential, then this is a great opportunity to join a well-established and successful market leading company with over 30 years’ experience in providing Forensic Services to the Police forces of England and Wales, as well as other commercial organisations and public sector bodies.

This is a truly exciting time to begin or continue your career with our first class business, as a Casework Support Officer you will be responsible for:

- Exhibit handling and the receipt and return of casework from/to various customers
- Booking in exhibits and inputting case information into the Laboratory Information Management System (C-LIMS)
- Triage of incoming cases to identify key customer requirements and critical delivery dates
- Packaging and return of items back to the customer and updating the appropriate systems and continuity records.

**Qualifications**:
We are looking for someone who is highly motivated, enthusiastic and possesses the competence and team spirit to support others and contribute to a positive culture. Here at EFS integrity and customer focus is at the heart of everything we do, therefore you will need to have an understanding of the impact of a lack of integrity in forensics and care about excellent customer experience, and of course quality is a must, having the ability to drive high quality standards and change processes to reduce quality risks, will see you excel in this role.

If you have previous experience of working in a support role, along with good knowledge of using Microsoft and Google packages with a good understanding of the confidential nature of the business and have the ability to display patience, determination, attention to detail and integrity at all times, then we would love to hear from you.

In return for your hard work and loyal service, we will offer you genuine career and salary progression through our Career Pathways Programme, a competitive salary, flexible working through our Hybrid working policy and a selection of employee benefits via our flexible benefits menu which includes cycle to work, give as you earn, buy and sell holiday. In addition, we also offer the following:

- Life Assurance (3 times annual salary)
- Scottish Widows Company Pension Plan
- 25 days annual leave plus bank holidays
- Perkbox membership providing access to discount vouchers and wellness hub
- Learning and study support
- Employee Assistance Programme
- Health Cash Plan membership
- Enhanced company sick pay scheme
- Refer a friend scheme
- Subscription to mental wellbeing support
- Free on site car parking.

Additional Information
**Salary**: Competitive

**Location**:Tamworth, UK

**Contract**: Permanent

**Hours**: 37.5 hrs per week

The organisation treats personal data collected during the recruitment process in accordance with its data protection policy. Information about how your data is used and the basis for processing your data is provided in the organisations applicant privacy notice.

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