Delivery Support Coordinator

We have an exciting opportunity for a **Delivery Support Co-ordinator, part time (22hrs) on a 4 month FTC **to be responsible for providing a professional and efficient customer service as part of a dedicated team for Home & Community Maintenance.

We are passionate about empowering our people to be the best they can be and are committed to a culture of inclusivity where colleagues are “free to be me”. Not only this, but we aim to put our people first by offering hybrid/agile working, a great pension scheme (up to 12% employer contributions) and many other benefits which show our appreciation for the hard work that everyone puts in here. We each work to our Freebridge Values; Working Together, Empowerment, Integrity, Customer Focus and Enthusiasm.

In line with our five-year strategy, which we are now in the third year of, we are looking to build 750 new homes by 2026 This five-year strategy will drive us towards our long-term ambitions for the next 10-20 years and these first five years will be critical in laying the groundwork, investing in properties and people, hitting new targets and really making a difference.

Freebridge Community Housing is the largest provider of housing in West Norfolk, set up in 2006 to receive the transfer of homes from the Borough Council of King’s Lynn and West Norfolk. Today, we own and manage around 7,000 homes across West Norfolk, making a difference to thousands of customers within communities across an area of almost 550 square miles. We have an annual turnover of £30m and employ well over 200 people, including our own Property Services team. Over the last 14 years, there have been numerous achievements, not least delivering our tenants’ promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living.

**Please note this position is a part time (22hrs) and on a 4 month FTC.**

**Requirements**:

- Experts in diagnosing problems thoroughly to support ‘right first time’ resolution. Taking ownership of enquiries and effectively planning, prioritising and scheduling works. Maximising resources and constantly monitor progress making appropriate changes ensuring customers are kept informed
- Build and maintain strong working relationships with operatives, surveyors and contractors that enables learning to support with continuous service improvements
- Liaise with Team Leaders to coordinate resources, managing and maintaining availability of appointments across all trades
- Ensure operatives, contractors and surveyors are provided with the right information about the customer and property, including Health & Safety, so they can safely enter homes and complete works
- Maintain an open communication channel with trade specialists and contractors to enable them to complete works on time and safely

**Knowledge and Experience**
- Strong verbal communication skills with the ability to adapt to different audiences and situations
- Customer focused with the ability to ensure service levels are maintained in line with required standards
- Experience of scheduling, resource planning and / or logistics experience is desirable
- Excellent planning and organisational skills and the ability to manage competing priorities
- Experience of using ICT systems including Microsoft products.

**Benefits**
- **£27,273.75 FTE of 37 hours ( this role part time of 22 hours a week, 4 month FTC)**:

- Great Pension Scheme
- Full access to an Employee Assistance Program
- Customer focused, team working environment
- Employee discount perks
- 25 days holiday + bank holidays (rising to 30 days after 5 years)