Team Leader

SJQ is a world-renowned retail-led mixed-use destination comprising 850,000sf of prime retail, food and leisure space, a multi-screen cinema, a world-class “W” hotel, 152 private apartments and a 4-star aparthotel.

**Job Purpose**

Croma Vigilant are seeking a professional control room Team Leader who will be based within a newly built prestigious development in Edinburgh City Centre.

This is a full-time role, 42 hours per week.

We offer a competitive rate of pay rate of £14.94 per hour and you will be entitled to 19.6 days holiday per annum, including bank holidays.

Key Responsibilities
- Understand and adhere to the strategic direction of the client
- To monitor the CCTV, fire, and security systems, ensuring that all security processes are adhered to including Key Management and associated reports
- Manage, oversee and set an example to your dedicated staff members
- Ensuring CCTV systems are utilised, the code of practice and processes are observed and the Data Protection Act 2018 is followed to ensure electronic patrols are effective and system use is optimised
- Ability to work using your own initiative and manage team members where required
- Reporting and associated paperwork & documentation including detailed handovers
- Promote appropriate communication and harmonious working amongst the team
- Ensuring that the Quarter remains safe and secure at all times
- Ensure that all incidents are reported and responded to correctly and incident reports completed where required.
- Support the training and development of staff
- Ensure daily tasks are completed and recorded
- Provide a consistent professional service at all times
- Ensure no unauthorised persons allowed within prohibited areas including Control Room
- Ensure radios are fully charged and booked out correctly
- Ensuring all H&S policies are adhered to

**Person Specification**
- Professional, highly driven, flexible, enthusiastic, proactive, self
- motivated team player
- Maintain competence with security systems
- Previous experience in a team leader or supervisory role
- Experience in technical systems and excellent verbal communication skills
- Previous experience in operating CCTV systems and radio systems
- Experience in command and control and Incident management
- Ability to remain calm and confident under pressure and work within strict time limits
- Ability to work as part of and contribute to the wider team enhancing the One Team ethos.
- Have the ability to take ownership of situations and react promptly.
- Carry out any other reasonable request a requested by management.
- Have an ability to deliver succinct and clear verbal and written reports.
- Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability
- Excellent interpersonal skills and the ability to interact with people at all levels
- Immaculate presentation
- Maintain and practice a high degree of confidentiality at all times
- Able to be vetted back 5 years or since leaving compulsory education
- Provide support to the wider team when required
- CCTV licence
- SIA licence

**Training and Development**

Croma Vigilant is committed to the principles of Investors in People as a means of ensuring the continued efficiency of the service it provides. As part of the commitment, each employee has a responsibility to develop the skills, knowledge and ability required to meet the challenges of their own job and objectives in their development plan.

**Equal Opportunities**

Croma Vigilant is committed to ensuring equality of opportunity and to the principle that employees should be entitled to work free from intimidation or harassment.

All employees have a responsibility not only for their own behavior but for the behavior of others regarding equality of opportunity. Any act of discrimination must be avoided and any incidents reported accordingly.

The duties of the post may be varied by the deletion of any of the tasks specified or by the addition of associated work.