Telephony Executive

At i247 Group an exciting opportunity has come up to join our Customer service team based in **Holton Heath, Poole BH16 6LS.**

Working as a partner to leasing, manufacturers and fleet management organisations we are a Fleet Service Provider that specialises in providing asset management and driver support services to the Automotive industry

We have developed a culture and reputation for being customer focused, our people care about our customers' business and are dedicated to delivery. You will be joining a business where the staff are an essential part of our success and become part of our unique family orientated culture.

As the Contact Centre Telephony Executive, your main duties will include:

- Real time call management within a busy Contact Centre.
- Phone system management.
- KPI, statistic and report analysis.
- Providing MI to stake holders within i247group.
**About You**

**You will be a pro-active individual who is driven to deliver. Working with Operational management to deliver performance strategies and achieve KPI’s criteria.**

**To be considered as our Contact Centre Telephony Executive**:

- **It is essential to have a hard-working ethic, strong communication skill and experience in working in a Contact Centre environment.**
- **You will be able to drive statistical insight and supply KPI/MI information to management, highlighting trends and strategies to improve.**
- **Real time resource management and forecasting.**
- **Experience working with telephony and work force management systems.**

**In return some of the benefits we offer**:

- We offer a progressive salary, that shares opportunity for it to grow as the employee evolves in the role
- Your birthday off
- Excellent progression opportunities across the business as we expand
- Great working environment with ongoing personal development
- Early probation for employees who surpass
- Internal Rewards scheme
- Casual dress code and fun office environment
- Team nights out/ fundraising events
- Free Eye test voucher
- Life assurance and your birthday off (After a year of employment)
- Welcome pack and employment milestones recognition
- Free parking on site and free refreshments.

**The role will involve working from Monday - Friday including one Sat or Sun per month.**

**Salary starts from £25,000 per annum dependant on experience.**

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

Ability to commute/relocate:

- Poole, BH16 6LS: reliably commute or plan to relocate before starting work (required)
Application question(s):

- Do you drive?
Work authorisation:

- United Kingdom (required)