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Senior Sales Advisor

2 weeks ago

Wigan, United Kingdom Dino Decking Ltd Full time

**Job Type**: Full-Time

**Working Hours**: Monday to Friday, 9:00 AM - 5:30 PM

**About Us**: We are a dynamic and growing company dedicated to delivering outstanding customer experiences and driving business growth. We pride ourselves on our commitment to quality, customer satisfaction, and sales excellence. We are currently seeking a highly experienced and motivated Senior Sales Advisor to join our team and contribute to our continued success.

**Job Overview**: As a Senior Sales Advisor, you will play a pivotal role in driving sales, building strong customer relationships, and providing exceptional service. You will be responsible for managing key accounts, leading sales initiatives, and mentoring junior team members. This role requires a strategic mindset, advanced sales skills, and the ability to thrive in a fast-paced environment.

**Key Responsibilities**:

- **Sales Leadership**: Lead sales efforts by identifying opportunities, closing deals, and achieving sales targets while maintaining a customer-centric approach.
- **Account Management**: Manage and nurture key customer accounts, ensuring long-term relationships and repeat business.
- **Product Expertise**: Demonstrate in-depth knowledge of our products, their features, and benefits, and effectively communicate this to customers to drive sales.
- **Issue Resolution**: Investigate and resolve customer complaints efficiently, ensuring a positive outcome for both the customer and the company.
- **Quote Generation**: Prepare and provide accurate and competitive quotes to customers, highlighting our Unique Selling Points (USPs) and value propositions.
- **Order Management**: Oversee the order process, from placement to delivery, ensuring customer satisfaction at every step.
- **Mentorship**: Provide guidance and support to junior sales advisors, sharing best practices and helping them develop their skills.
- **Strategic Planning**: Contribute to sales strategies and initiatives that align with company goals and drive revenue growth.
- **Ad Hoc Duties**: Perform additional tasks as required to support the team and ensure smooth operations.

**Skills & Competencies**:

- **Advanced Sales Experience**: Proven track record of success in sales, with the ability to upsell, cross-sell, and close high-value deals.
- **Self-Management**: Exceptional ability to work independently, prioritise tasks, and manage time effectively without constant supervision.
- **Empathy & Patience**: Strong capacity to understand and share the feelings of others, with the patience to handle complex customer interactions.
- **Common Sense**: Practical problem-solving skills and the ability to make sound decisions based on experience and intuition.
- **Problem-Solving**: Advanced analytical skills to assess situations, identify root causes, and implement effective solutions.
- **Positive Attitude**: A leadership approach and a positive outlook, even in challenging situations.
- **Product Knowledge**: In-depth understanding of our products, their features, and benefits, with the ability to communicate this knowledge to customers and the sales team.
- **Conflict Resolution**: Expertise in de-escalating tense situations and resolving conflicts in a professional and constructive manner.
- **Accountability**: Strong sense of ownership of responsibilities and a commitment to delivering outstanding results.
- **Attention to Detail**: Precision in managing customer orders, generating quotes, and updating records to ensure accuracy.
- **Customer Insight**: Ability to identify customer wants and needs, even when they are not explicitly stated, by asking the right questions and interpreting indirect inquiries.
- **Competitive Edge**: Expertise in identifying and articulating our Unique Selling Points (USPs) when a customer is comparing our offerings with a competitor’s lower-priced quote.

**Requirements**:

- **Experience**: Extensive experience in sales, with a proven track record of exceeding targets and managing key accounts.
- **Communication Skills**: Exceptional verbal and written communication skills, with the ability to convey information clearly and effectively.
- **Leadership**: Experience mentoring and leading a team, with a focus on developing junior sales advisors.
- **Seasonal Flexibility**: Willingness to support the team during peak periods (March to August) when the business experiences its busiest times. We encourage taking annual leave during the quieter months (September to February) to ensure team productivity remains high.

**What We Offer**:

- **Training & Development**: Access to ongoing training and development opportunities to further enhance your skills and advance your career.
- **Career Growth**: Opportunities for career advancement within our growing company, with a clear path to leadership roles.
- **Supportive Environment**: A collaborative and supportive team culture where your contributions are valued and recognised.

**How to Apply**: If you are an experie