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Home Based Virgin Media O2 Sales Advisor
2 weeks ago
Virgin Media O2 Sales Advisor
**Salary**: Up to £26,663 OTE
Discounted O2 Mobile tariffs and packages
Discounted Virgin Media broadband (see terms below)
Extra 65p per hour paid for working unsociable hours (Monday to Friday between 6pm & 9pm and any hours worked at the weekend)
Wide ranging discounts on retail, health & wellbeing, travel, technology and much more
Location: Homebased
Hours: Full-Time - 40 hours per week. Various fixed shifts available, working 1 weekend day.
Contract: Permanent
As a Sales advisor, you will join Capita as part of our Virgin Media O2 client team supporting new and existing Virgin Media O2 customers. Virgin Media O2is the UK’s largest and most reliable mobile network, with exciting expansion plans ahead Now is time to become part of our team and join us on our exciting journey
**Job title**:
Home based Virgin Media O2 Sales Advisor
As a sales advisor and you’ll promote and sell products and services with a focus on customer retention and satisfaction. The majority of your time will be spent supporting customers with all aspects of their mobile phones. It could be setting up new contracts, upgrading, working through solutions with customers to help retain their business.
We’ll provide you with all the training you need to feel confident in this role and will give you lots of ongoing support too. Positive, empathetic, and driven, you’ll proactively question your customers to ensure you are finding right upgrade products for them. This role will see you helping customers and getting rewarded with customer satisfaction and financial incentives
**What you will be doing**
- Making and receiving calls in a virtual contact centre
- Delivering a service which makes your customers feel valued
- Offering products and services to existing customers to aid retention
**What we're looking for**
- Excellent customer communication skills
- A talent for learning new skills processes in technology quickly the line the ability to think on your feet to adapt to different situations
- A good listener who's empathetic impatient
- A private and quiet space to work at home with a strong broadband connection
**What’s in it for you?**
- A competitive salary of £20,633 per annum
- The chance to earn a monthly bonus based on sales and retentions
- Discounted O2 Mobile tariffs and packages
- Discounted Virgin Media broadband (must be employed a minimum of 6 months and over the age of 18 to qualify)
- Extra 65p per hour paid for working unsociable hours (Monday to Friday between 6pm & 9pm and any hours worked at the weekend)
- Cycle to work scheme
- Access to Private Medical Insurance & Health Assessment plans
- 22 days’ holiday plus public holidays. If shift falls on a bank holiday, you will be required to work but will gain a day in lieu.
- Pension scheme
- Childcare scheme
- Monthly incentive scheme
- A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.
You’ll get the chance to join a network of 55,000 experienced, innovative and dedicated individuals, working across the Capita landscape. There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further. We will provide you with the support
**What will happen next**:
To view our Covid-19 and process adjustments information, please visit the Capita Careers site.
**Equal Opportunities**
**Location**:
Slough
,
United Kingdom
**Time Type**:
**Contract Type**:
Permanent
