Casual Driver

2 weeks ago

London Gatwick Airport, United Kingdom MotorParks Full time

**Job Title**:Casual Driver

**Location**:Doves Gatwick
**Brand**:Doves
**Salary**:Meets NMW
**Closing Date**:31 Mar 22
**Reference**:1718

The **Doves** Brand is part of Cambria Automobiles, one of the UK's fastest growing franchised car and motorcycle dealer groups. They operate car dealerships across England and Scotland, trading under local brand names including; Grange, Dees, Doves, Invicta, Motorparks and Pure Triumph.

We strive to deliver consistent results thanks to the exceptional performance of our associates and are focused on developing systems and processes that deliver outstanding levels of guest satisfaction on behalf of our manufacturer partners.

**Benefits include;**

The opportunity to join a friendly team and develop your existing career within Dove Gatwick. We believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enrich your career prospects.
- Salary - meets National Minimum Wage (age dependant)
- 31 Days Paid Annual Leave including Bank Holiday (pro-rata)
- Preferential rates for servicing, MOTs and parts
- Fantastic discounts on vehicles sales
- Pension scheme
- Life Insurance Benefit
- Associate Assistance Programme (AAP) - _Confidential access to a range of support and advice, including a confidential helpline, counselling sessions, access to a Doctor 24/7, physio advice and support from other Health Experts._

**Job Role**

To deliver and collect guest vehicles, whilst providing care and attention to the guest and their vehicle at all times, playing a key part in the Guest’s Experience.

**Key Responsibilities and Duties**:

- Collect and deliver guest vehicles in line with instructions provided, ensuring the movement of all vehicles within given time scales.
- Report any defects detected on guest vehicles, passing relevant information to the dealership in order to prevent guest dissatisfaction.
- Complete all procedural handover paperwork, ensuring accurate information is provided to guests in a professional manner.
- Ensure all guests are dealt with in a courteous, helpful and friendly manner. Provide assistance and information and pass on any guest comments or concerns to the relevant supervisor.
- Ensure the security and safety of guest’s vehicle at all times and drive in accordance with the requirements of the Road Traffic Act and company handbook.
- Ensure collection or delivery deadlines are met and complete any necessary paperwork as per company procedures.
- Develop Company and individual knowledge through attending appropriate training opportunities.
- Maintain quality standards of dress, attitude, guest care, honesty and health and safety in order to portray a professional image to guests at all times.
- Professional approach; protecting the interior of guest vehicles with the appropriate covers as required.

**Work Pattern**

This is a casual contract, with hours agreed as required by the business.

**Successful applicants will possess and be able to offer;**
- Full UK Driving Licence with no major endorsements.
- Be enthusiastic, respectful and friendly to guests and colleagues.
- Possess a positive / can-do attitude.
- Have the passion and ability to deliver an outstanding guest experience.
- Possess high levels of integrity and drive to succeed.
- Outstanding customer service skills with the ability to handle conflicting demands

**_
Cambria Automobiles are an equal opportunities employer. Your data will be held in line with the General Data Protection Regulations 2018.

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