Head of Tenancy and Leasehold

**Position**:**Head of Tenancy and Leasehold

**Location**: Witney or Leicester Office

**Hours**:35 contracted hours per week

**Salary**: Up to £68,583.40 per annum, plus £3,060.00 car allowance per annum. (Depending on location geographical allowance will be included)

**Job ref**:4712

**_ We regret to inform you that Advance is unable to accept any sponsorship requirements._**

If you are looking for a role that is equally challenging and rewarding, and where your day-to-day work makes a real difference to people’s lives, then you’re in the right place.

Advance is an award-winning provider that exists to transform the lives of people with a disability or mental health condition by providing the best quality housing and support services to enable them to live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.

We are offering a fantastic opportunity to join a truly pioneering organisation and go on to make a lasting, tangible difference to society.

The Head of Tenancy and Leasehold plays a critical role at Advance. This role leads the Tenancy and Leasehold Team in the delivery of our tenancy and leasehold management services, ensuring that an equitable and customer-led service is accessible to all.

Advance has built a solid foundation and strong reputation in the supported housing sector. You will reinforce our strengths and further develop our ability to provide the best service possible. You will be a credible, authentic and inspiring role-model for your managers and teams, and you will deliver an excellent service to customers through a collegiate way of working with your colleagues throughout the Housing directorate. We are immensely proud of our work yet constantly striving for improvements.

**What you’ll be doing**:

- Providing strategic leadership in tenancy and leasehold management across multiple regions, ensuring compliance with regulatory standards.
- Designing, implementing, and reviewing housing policies, strategies, and operational procedures.
- Monitoring and improving rental income performance, leading on arrears recovery and void property management.
- Managing complex cases involving anti-social behaviour, harassment, and tenancy disputes.
- Ensuring adherence to housing and leasehold legislation and regulatory requirements.
- Leading initiatives for customer engagement, consultation, and continuous service improvement.
- Building and managing partnerships with external agencies, including negotiating service agreements.
- Overseeing service charge processes in collaboration with finance teams to ensure accuracy and transparency.

For more detail about the role please review the Job Description attached

**About the organisation**:
Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.

We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations.

All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.

**Benefits of working for Advance**:
We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits:

- Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
- Sector specific training is provided as part of induction plus opportunities for professional development
- Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
- Long service awards payable in 5 year increments
- Golden Hello/refer a friend receive up to £500
- Cycle to work scheme
- Access to our Employee Assistance Programme
- Free DBS (Disclosures and Barring Service)
- Excellent opportunities to progress your career within Advance
- Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)

Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.