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Receptionist/shift Supervisor

2 weeks ago

Blackburn, United Kingdom Soccerdome Full time

Team Member/shift Supervisor - Weekend/Weekdays

Role Purpose

We are on the look out for an experienced Team member/shift supervisor. Ideal applicant must have a vibrant personality and must be willing to always go above and beyond for customers. This person must have previous experience in a similar role, most preferably dealing with a mixture of adults and children, be able to use initiative and improvisation, have a productive attitude and be able to work within a team environment.

Key Responsibilities
- Assist in administration and control of cash handling
- Lead shifts and lock and secure the club when/if necessary
- Deliver an excellent level of customer service promoting the brand at all opportunities
- Responsible for help close-down the building at night
- Have the flexibility to work across a number of functions in accordance with the needs of the business - reception, cleaning, etc
- To undertake related administrative tasks.
- Deal with challenging customers by demonstrating empathy and understanding even in the most difficult situation.
- Build and maintain good relationships with all team members
- Be willing to take on jobs to balance the team workload
- Hosting Kids parties if required
- Taking booking payments
- Administer all bookings and cancellations in line with the company policy
- Ensure a full understanding of the booking systems
- Ensure a good understanding of core products and promotions
- Keep up to date with current promotions and pricing
- Provide the correct information to customers and seek to maximise sales opportunities
- Deal with all enquiries in a professional & courteous manner
- Supervise shifts if and when required.

Desirable
- Proven experience in similar Role
- Experience of multi-tasking

**Job Type**: Part-time

Pay: £8.60-£11.44 per hour

Expected hours: 8 - 16 per week

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Night shift
- Weekend availability

Work Location: In person