Service Delivery Executive

6 days ago

Home Based, United Kingdom Ideagen Plc Full time

Our service delivery team is at the centre of all our customers' expectations and experiences. Due to our phenomenal growth and the team's successes, we are looking to recruit an inspiring Service Delivery Executive.

Your aim will be to support and guide customers through the journey of concept to handover. You will breakdown each stage of the process, introduce, train and create a positive experience in which the customer can fully emerge themselves into their chosen Ideagen product.

This is a Homebased opportunity

**Role and Responsibilities**:

- Building effective and successful relationships with customers and working with them as a trusted partner
- Delivery of the scope of service delivery projects, maximising the benefits of Ideagen products and services whilst minimising clients time to value.
- Remote training and support in order to assist with the service delivery of Ideagen products
- Providing statistical and written business intelligence to the Ideagen customer success team to assist in the continual improvement of our products and services.
- Having the confidence and credibility to lead workshops when working with customers to identify optimum solutions (important because we need someone who the customers can have confidence in)

**Experience and Knowledge**:

- Open to structured learning and self-learning schemes
- Comfortable conversing and training individuals and large groups on an international basis
- Experienced in delivery complex projects in person and via virtual platforms
- Self-starter who is excited by people and projects
- A good working knowledge of Internal Audit and / or Risk management, ideally gained through experience working in these industries.

**What's in it for you?**

While we take our work and deliverables seriously, we have a relaxed working environment and we want our people to be rewarded for their hard work. We offer benefits such as 34 days' holidays (inclusive of bank holidays), Enhanced Maternity and Paternity Pay, Contributory Pension Scheme, Free On-site Parking, Private Medical Insurance, and many more

***
**Who are Ideagen?
**If you have ever flown in a plane, been in hospital, or even given blood, there is a good chance we've helped keep you safe. For nearly a quarter of a century, we have been providing software solutions to thousands of customers such as the UK NHS, Virgin, PwC, Emirates, Heineken and even Harvard University. We are not a large faceless corporation, but we are not a fly-by-night dot com company either. With more than 750 employees in multiple locations across the UK, USA, Dubai, Malaysia, and Bulgaria - not including our global Partner Network - we're one of the most exciting and fastest growing software companies in the world.

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