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Transport Operations Controller

2 weeks ago

Luton, United Kingdom GBA Services Full time

COMPANY GBA Logistics - Global Solutions

JOB TITLE Transport Operations Controller (Nights)

SHIFTS 4 On 4 Off 7pm-7am

SALARY £30,975

BASE Luton

GBA Logistics has been delivering logistics solutions since 1987 and are a leading family-owned logistics company. We target the top end of the logistics value-chain and our passion is to solve our customers problems. We are in the top 50 Logistics Companies in the UK with annual turnover in excess of £75m.

With a base in 5 European countries and a growing presence in mainland Europe we are looking for Transport Operations Controllers to play a major role in our Global Solutions team.

With our dedicated airside fleet and driving team, GBA Logistics offers a uniquely transparent one-stop-shop in aviation logistics. We provide customer-tailored services including domestic and international scheduled transport; freight management; UK & European aircraft-on-ground (AOG) dedicated transport; and inventory management. By delivering the ‘last mile’ directly into the hands of the airlines’ line engineers, our team is positioned as the most viable company to offer a global end-to-end solution to support the airline industry in Europe.

Our people are our most important asset and are crucial to the success of our business. We are one big family and care passionately about the work we do and the service provided to our customers.

The Role:

- Working within a team coordinating and ensuring all customer requirements (Collections / Deliveries) are completed within agreed timescales.
- Processing telephone/electronic bookings accurately and dealing with customer request through to full resolution.
- Being proactive when monitoring delivery jobs to POD and completion - clear communication to Customers and staff of any issues including accurate and informative handovers.
- Strong communications skills, written and verbal.
- Proactive mindset with a can-do attitude when monitoring customer jobs to ensure adequate resources, fleet or staff are available to meet customer needs
- Effect the management of day-to-day Road, Sea and Air Freight operations.
- Complete Customs formalities including processing export and import declarations.

The Person:

- 3 years Previous freight forwarding or logistics experience.
- The ability to prioritise and organise own workload to tight deadlines.
- Computer literate with an eye for detail
- Ability to work autonomously as well as working alongside all other members of staff.
- Excellent customer service skills

This is an exciting and challenging role and you will need to be able to multitask, prioritise your own workload and communicate in a professional way. We use a range of Microsoft products throughout the business, so a good working knowledge is required.

What we can offer
- Long term career with a stable market leader
- Holiday loyalty scheme
- Company Health Care Scheme
- Company Sick Pay
- Learning and Development opportunities

What do our People say?

“Family Values and truly are. Will do utmost for staff: Driver allowed to take grand-daughter to prom in vehicle. Supported charity bike ride by supplying vehicle. Engaged with staff for helping with problems.”

“Fair rate of PAYE. Cycle to work scheme. Employee health care scheme. Made to feel like family. Supportive HR. Team building exercises even if it is a meal and a drink.”

“Great place to work with good rates of pay throughout. Progression and development are key elements of the business and shows a true reflection on how the company want to help the growth of their employees.”

“The feeling like you are a part of the business family meant I settled in very quickly as I felt very included and that I could talk to my colleges.”

“I am really enjoying working for GBA, management are very friendly and supportive, they respect you. HR department is very welcoming and continuously driving to develop the company, whilst taking onboard and listening to employees views. GBA offer flexibility within my role and there is a good work-life balance.”

Culture fit is also vital to this role and we are looking for people who share our values. In a recent employee engagement survey, when asked “what is it like at GBA” the top three responses were “Challenging”, “Interesting” and “Friendly”. If this sounds like you then please get in touch.