Assessment Officer

6 days ago

Manchester, United Kingdom Peel Solutions Full time

**We are currently recruiting for an Assessment Officer in Newton Heath.**

**Pay rate**:PAYE 14 per hour.

**Contract duration**:Temporary ongoing

**Purpose**:

- To be the first port of call for all contact into the branch by the public, partners and staff.
- To ensure all incoming work into the branch is quickly assessed and passed to the correct resource.
- Handling all incoming work into the branch; in particular matters reported under the Police Reform Act 2002.

**General Duties**:

- Handle minor queries to the branch without further allocation. This would include, but not be limited to:

- Queries regarding officer background checks (for promotions, good service medal and the like).
- Answer the branch’s main telephone line.
- Review all overnight (or weekend) work and brief the assessment team supervisor on any matters of criticality or note.
- Support the wider branch with requests to access specific IT systems which will only be accessible by the assessment team.

**Knowledge**:
**Desirable**:

- The law and regulations regarding complaints against the police.
- The law and regulations regarding police misconduct.
- An understanding of the role of the IOPC regarding complaints against the police.

**Experience**:
**Essential**:

- Dealing with members of the public, (particularly by telephone) in a complaint, help desk or advice capacity.
- Working as part of a team.
- Briefing colleagues or managers about work-related matters.
- Research a topic using various sources including IT systems.
- Gathering relevant information, identifying options, and then making decisions, all whilst being open to new information.

**Desirable**:
Handling and resolving complaints from members of the public.

**Skills**:
**Essential**:

- Ability to learn how to use new software.
- Ability to gather information from a range of sources to understand situations, making sure it is reliable and accurate.
- Excellent communication skills; particularly listening.
- Resilience when managing difficult conversations with members of the public or customers.
- Problem solving.
- Multi-task and prioritise.
- Listen to, or read, an account then summarise it accurately in a written form using an IT system such as a word processor.

**Desirable**:

- Ability, in appropriate circumstances, to challenge members of the public regarding their account of an event (particularly a complaint).
- Ability to interview people about an event and extract as much detail as possible about what they witnessed.

**Job Type**: Temporary contract

**Salary**: £14.00 per hour

Schedule:

- Monday to Friday

**Experience**:

- Police: 1 year (required)

Work Location: In person

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