Customer Service Advisor

6 days ago

Rugby, United Kingdom Rugby Borough Council Full time

Job description

To do this, you will need to be capable of developing your knowledge of all services provided by the council and will need to have a mind-set that is focused on delivering consistently good customer care.

You must have experience of using customer service centre technology; both Automatic Call Distribution (ACD) and Customer Contact Management (CCM) systems. If you have experience of working in a busy customer service environment and are familiar with inputting and accessing customer information using these systems, then we would like to hear from you.

You will need to be good at communicating with customers primarily over the telephone and able to deal with their enquiries efficiently. Good keyboard skills are essential.

We are committed to ensuring that customers can access and pay for services using a method that works for them so that’s where you come in. Regardless of how they contact us, you will be able to interact with them in a diplomatic, credible and supportive way.

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