Software Support

2 weeks ago

Bromley, United Kingdom Bromcom Computers Plc Full time

**A fantastic opportunity to join a leading company in the Education Technology sector, ideally suited to an experienced MIS user/ data manager or someone with experience of supporting Edtech products.** The position will focus on 1st / 2nd line customer support for school MIS and finance systems, and over time, progressing to more proactive, 'expert' support. There are clear routes for career progression and development - our software support agents havegone on work in training/consultation, software implementation / technical project management and management positions within the company. **Responsible to** This role reports to the Helpdesk Manager. **Duties/areas of responsibility** The position will involve the following areas of responsibility: - Maintain a high degree of product expertise as the product evolves - Use your product expertise to investigate technical issues and escalate to higher support tiers if needed - Remain the "owner" of each issue or request raised, maintaining strong lines of communication with the customer to ensure they're kept up to date - Generally provide exceptional customer service to your customers, ensuring that they feel happy and satisfied and get the most from the product. - Bromcom is an Equal Opportunities Employer_

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