Systems Administrator

Company Description

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specialises in the delivery of unique, personalised customer experiences across platforms and devices. We call it ‘people-based’ marketing, and with over 25 years’ experience, we are proud to be recognised as a global leader.

Merkle’s heritage in data, technology and analytics is the foundation for our understanding of consumer insights that drives our people-based marketing strategies. Combined with our expertise in performance creative and media, we can then offer our clients content-driven, contextual and compelling customer experiences that drive business growth.

In 2016, the agency joined dentsu, one of the world’s biggest media companies to form the Customer Experience Management (CXM) Line of Business.

**Job Description**:
**Life as a Systems Administrator at Merkle**

The Systems Administrator will be responsible for providing Tier 2** **support for infrastructure within the Merkle Managed Hosting environment.

The individual must be able to assess the scope and impact of incidents and services requests and respond with an appropriate sense of urgency following all applicable policies and procedures, keep up to date on industry trends and deliver the highest level of customer service possible.

Your responsibilities will include:

- Troubleshooting and technical support of enterprise-class systems regarding ITIL/ITSM processes/practices, while maintaining compliance with all company policies, procedures and standards
- Provide incident and service request support for assigned Information Technology platforms which include Windows Server, LINUX, Storage, Networking, Virtual and Cloud Environments
- Plan, coordinate and execute change management activities
- Ensure that all solutions are aligned with IT standards and best practices
- Provide high level of customer service to all levels of the organisation
- Manage and prioritize multiple incidents and service requests while adapting to changing business conditions
- Maintain Cloud based IaaS Virtual Machines and Application and Networking Services to support growth into the cloud.
- Ensure that controls designed to ensure security and availability of the Merkle information technology environment are adhered to
- Document standard operating procedures for repeatable tasks
- Provide input to automation efforts
- Managing and running both personal and team ticket queues
- Provide on-call and after-hours support as required
- Uphold and promote Merkle’s core values and culture

**A few of the benefits**

Whether it’s the joy of working with people at the top of their game or the Merkle social calendar, people love working here - and we hope you will too
- Career development through Merkle University and other tools; with access to courses, textbooks and mentorship
- Private Medical Insurance, Company Pension, life insurance and other corporate benefits
- A selection of other benefits including ability to buy additional holiday, season ticket loan and 2 volunteer days

**Diversity & Inclusion**

At Merkle, we believe that a diverse and inclusive environment improves us as a community and as a business. We want to foster an environment of growth, where ideas and contributions are actively encouraged. We need this culture of courage to continue to thrive in our fast-paced industry.

We have created six Diversity and Inclusion Pillars. Each pillar is made up of a community of members who serve as role models and spread a message of inclusion throughout our global workplace. Pillar members are responsible for planning initiatives, events and training, along with championing change within our business. These pillars are Gender, Ethnicity, Mental Health, Religion, Disability, LGBT+.

**What we are looking for in you**

**Essential** skills required:

- Cloud technologies - AWS preferred, but GCP and Azure skills also acceptable
- RHEL/Centos Linux 6.x/7.x
- Microsoft Windows Server 2012R2 / 2016 / 2019
- Familiarity with Infrastructure as Code, automated cloud deployment, CLI, and supporting technologies
- Demonstrate an understanding of configuration management solutions (Ansible, Terraform, etc.)
- Enterprise productization processes, including developing product guides, asset management, data protection, capacity management, performance management, and lifecycle management

**Highly Desirable/Desirable** skills required:

- VMware/vSphere 6.x
- Dell PowerEdge servers/storage (Desirable)
- Cisco UCS Blades/Chassis/Fabric Interconnects (Desirable)
- Experience of iSCSI-based storage (Desirable)
- A good understanding of TCP/ IP networking (Desirable)
- Experience of automated software deployment (Microsoft SCCM/SCOM) (Desirable)
- Experience with Scripting languages, such as Python, PowerShell etc. (Desirable)

**Experience**:

- Requires 3+ years of experience supporting and implementing enterprise-class solutions operating in a 2