Front of House Team Member

1 week ago


Kidderminster, United Kingdom Hypr Fitness Full time

Are you welcoming, organised, and passionate about providing excellent customer service? We’re looking for a friendly and reliable **Front of House Team Member** to be the first point of contact for our members and prospective members at Hypr Fitness, Kidderminster.

**About the Role**

As Front of House, you'll be responsible for creating a positive first impression and helping customers access our wide range of facilities, including the gym, swimming pool, spa and fitness classes. Key duties include:

- Greeting members and visitors in a professional, friendly manner
- Making outbound calls to prospective members and current membership base
- Managing bookings and memberships using our IT system
- Handling payments for new memberships, arrears, guest passes and other adhoc payments.
- Assisting the Club Management team in achieving key business KPI's
- Maintaining a clean and welcoming reception area
- Providing information about services and facilities

**Working Hours**
- **Monday to Friday**:(40 hours per week)
- Some weekend or evening shifts required

**What We’re Looking For**
- Excellent communication and customer service skills
- Friendly, calm, and approachable under pressure
- Basic IT skills (training will be provided on our IT system)
- Reliable and punctual, with a strong sense of responsibility
- Previous experience in a customer-facing or leisure environment is desirable, but not essential

**What We Offer**
- Supportive team and positive working environment
- Complimentary access to leisure facilities
- Staff training and uniform provided
- Opportunities for further training and development

**To Apply**:
Please send your CV and a short cover note explaining why you are a good fit for the role.

Join our team and help make every visitor’s experience a great one

**Job Types**: Permanent, Full-time

Pay: £12.21 per hour

**Benefits**:

- Free fitness classes
- Gym membership
- On-site gym

Work Location: In person


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