Trainee Aftersales Executive

Donnelly Group Dungannon have a unique and rare opportunity for a Trainee Aftersales Executive to join our team based at our Moy Road or Ballygawley Road sites in Dungannon.

**We are looking for ambitious individuals with**:

- ** Excellent communication skills** - listening is as important as talking in our industry.
- ** Curiosity** - a desire to learn about our customers, our products and our new technologies.
- ** Confidence** - a personality that will welcome and engage our customers.
- ** An eye for detail** - to capture information accurately, follow processes and deliver an excellent customer experience.
- ** Energy** - to motivate yourself, enthuse others and achieve performance targets.

Why not use your engaging personality to inspire and excite customers and start an exciting career with us.

This is an exceptional opportunity for the successful applicant to develop, learn and build a career in the automotive sector. At Donnelly Group we are passionate about ensuring our customers are always put first every day, everywhere.

**We can offer you**:

- Job security
- Continuous development
- Personal & professional growth
- Support for your career aspirations
- Constant learning
- Working with great people in a nurturing team environment
- Opportunity to progress and be a leader
- A diverse and inclusive workforce
- Support for employee wellbeing
- Meaningful work supporting business goals

**About The Role**

**Purpose of the job**:
To support and facilitate the After Sales departments, ensuring you provide excellent customer service.

**Person Specification**:
This role requires you to be professional, have a smart personal appearance and have high standards of verbal and written communication.

The role involves determining a customer's needs and being able to offer advice, guidance and product knowledge. It is, therefore, important that you are comfortable interacting and quickly building rapport with existing and new customers and also with your colleagues.

**Essential Criteria**:

- A full UK driving licence.
- Eligibility to work in the UK.
- Previous work experience
- Have an interest and general knowledge of the automotive industry
- IT skills, (MS Word, PowerPoint and Excel).
- GCSE Maths and English.
- Flexible to work hours required to carry out the role effectively and travel (to training sessions)

Donnelly Group prides itself on putting customers first and having the best team to support this, so why not join us?

**Company Benefits**:
In return, we will provide you with the following competitive package:

- Pension Provision
- Life Insurance Cover
- Company Health & Wellbeing package which includes membership of Kingsbridge Hospital Diamond Club
- Access to Group Plan at Health Shield
- Manufacturing training plan
- 30 days Annual Leave
- Long service awards
- Enhanced maternity & paternity
- _________________________
Donnelly Group is an equal opportunity employer.
- The company reserves the right to expand the short-listing criteria to facilitate the short listing process_

**Required Criteria**
- A full UK driving licence
- Eligibility to work in the UK
- Previous work experience
- IT skills, (MS Word, PowerPoint and Excel)
- GCSE Maths and English or equivalent
- Flexible to work hours required to carry out the role effectively and travel (to the training sessions)
- Have an interest and general knowledge of the automotive industry

**Skills Needed**

Answering Customer Questions, Customer Relationship Management, Ability to Identify and Anticipate needs, Negotiating Skills/Closing techniques, Exceeding Customer Expectations, Confidence, Initiative

**About The Company**

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.

Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland.

We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

**Company Culture**

Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

**Company Benefits**

Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Life insurance, Family and friends rates, Long service recognition, Wellbeing Scheme, Work With Charities,