Casework Coordinator

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for

Job Role:Case Work Coordinator

**Salary**: £22,440- £23,812 per annum

Hours: 37.5 hours per week

Contract type: Permanent

Location: Exeter

Additional information:

- On-call (on rostered basis), £100/week when on-call
- Full drivers license and access to car for business purposes (business insurance required)

The role

The Case Work Coordinator is expected to hold day to day responsibility for managing referrals, assessing and supporting clients in a way that allows them to maintain accommodation, manage personal finances and make positive changes in their life. You are expected to develop effective and productive relationships with key partner agencies that facilitate production of multi-agency support planning and work with the clients to maintain units of accommodation to a high standard of health and safety. The Case Work Coordinator is responsible for maintaining accurate and timely records of all client interactions and where necessary working with the rest of the team to produce reporting for partners and funders.

Key Responsibilities
- Build positive and effective working relationships and agreements with relevant external agencies.
- Progress and track referrals made into the service and outcomes for service users moving on from service.
- Complete needs assessment/risk assessment for clients leading to the delivery of key elements of support plans which meet individual clients’ needs and self-selected aspirations.
- Give clients emotional support, information and provide an enabling service so that they can be signposted to and access appropriate services.
- Ensure that all clients are provided with a high-quality person-centred service which takes a strength-based and trauma-informed approach.

Person Specification
- Empathy and understanding of the needs of Julian House Clients
- Understanding of the causes of homelessness and social exclusion and approaches which seek to address these
- Ability to undertake Needs Assessment and Planning for people with complex social needs which includes taking a lead on multi agency working and partnerships
- Working with people with complex needs and challenging behaviour

Please find the full job description here.

There are many great reasons to join our team
- Great opportunities for career development and free monthly training sessions from experienced facilitators
- Sliding salary scale with salary increases every year for the first 3 years
- Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
- 25 days annual leave, increasing to 27 after 3 years continuous employment
- 30% staff discount at Julian House charity shops
- 20% staff discount at Julian House bike workshops
- A generous and competitive pension scheme
- Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
- A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
- 6 weekly Reflective Practice sessions from objective, external facilitators

Our Ethos

Get in touch

If you have any questions about this role, please get in touch with Vishnupriya Venkatesan (Resourcing Assistant) on 07720737770. We look forward to speaking with you soon

**Job Types**: Full-time, Permanent

**Salary**: £22,440.00-£23,812.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme
- Store discount
- Wellness programme

Schedule:

- 8 hour shift

Licence/Certification:

- driving licence and access to car for business purposes? (preferred)