Compliance Officer

**JOIN OUR AWARD WINNING TEAM THIS YEAR**

**_ EMPLOYER OF THE YEAR WINNER 2022, 2023 and 2024_**

**_ UK NO.1 THREE TIME WINNER_**

**Reports to**

**Care Manager**

INDNIHP

**About The Role**

Responsible for implementing field-based quality control systems to ensure all new clients Needs Assessments are completed and kept up to date. To ensure that client reviews are up to date.

Principal responsibilities
- To carry out Individual Needs Assessments for new and potential clients.
- To conduct risk assessments as part of the Individual Needs Assessment and update these as required as part of the individual’s risk management.
- To carry out introductory visits every time a Care & Support Worker visits a client for the first time.
- To Keep systems for recording client Needs Assessments and QA monitoring are kept up to date
- To liaise closely with Care Coordinators regarding the start of new packages
- To conduct client reviews
- To urgently report any changes to client’s care needs to co-ordinators as soon as possible
- To monitor, supervise and mentor Care & Support Workers in the field.
- To monitor all clients for service and Care & Support Worker satisfaction.
- To ensure accuracy and completeness of all documentation held in clients’ homes.
- To ensure that all written reports and administration is up to date.
- To maintain close liaison with both the Care Manager and Care Coordinator.
- To provide Caremark’s management team reports when required
- To ensure that we are operating within RQIA’s and local HSC trusts minimum standards for domiciliary Care

Experience

Essential
- At least 1 years’ experience of working in the care sector with direct service user contact
- Experience of using a range of moving & handling equipment
- GCSE English and Maths (or equivalent)
- Level 2/3 Diploma in Health and Social Care or willing to work towards
- Ability to mange own time and work towards deadlines
- Excellent communication skills
- Full clean driving licence and access to a car

Desirable
- Experience in care planning and risk assessment
- Experience of reviewing Clients needs

**Benefits**:

- Private Health Insurance
- Access to Company Car
- Mileage

**Required Criteria**
- At least 1 years’ experience of working in the care sector with direct service user contact
- Experience of using a range of moving & handling equipment
- GCSE English and Maths (or equivalent)
- Level 2/3 Diploma in Health and Social Care or willing to work towards
- Ability to mange own time and work towards deadlines
- Excellent communication skills

**Desired Criteria**
- Experience in care planning and risk assessment
- Experience of reviewing Clients needs

**Skills Needed**

**About The Company**

**Our mission is simple**:

- To provide excellent home care to everyone, regardless of age, race, religion, gender or social standing. We aim to improve the quality of life of every single customer we care for.
- Our care keeps you safe, happy, fulfilled and flourishing in your own home, topped off with a delivery of smiles and laughter at every visit too.
- Caring for and supporting others runs through the very heart of Caremark.

**Who is Caremark?**
- Caremark is a home care company with excellent standards, excellent people and excellent success stories. We provide care in the home for people from all walks of life, enabling them to stay in their own home and community.
- We are the mark of excellent care.
- We have over 7,000 customers throughout the UK. To those 7,000 customers, we provide over 110,000 hours of home care each week.

**Caremark’s history - providing home care since 2005**
- Whilst Caremark itself was founded in 2005, our founder, the late Kevin Lewis has been in care since 1987. His experience, passion and unrivalled determination to provide high quality care for all, was the building blocks of Caremark 17 years ago.
- Today, we are led by David Glover and Lisa Fyfe who are equally as passionate about Caremark and the home-care industry.
- Caremark currently care for thousands upon thousands and under their leadership, thousands and thousands more will benefit from home care, the Caremark way.

**Company Culture**

**Caremark** has been at the forefront of the home care industry, evolving from a singular care home to becoming a leader in providing comprehensive care services across Ireland and the UK.

Our journey, initiated by Kevin Lewis, has been marked by innovation, quality, and a deep commitment to caring for individuals in need, regardless of their age, disability, or circumstance.

**Here's why Caremark stands as a beacon of excellence and a great place to work**:
**Pioneering Spirit**: From introducing the very first Operations Manual to ensure quality care, to expanding services across a network of offices, Caremark has always been at the cutting edge of the home care industry.

**Diverse Care Services**:Our services have grown to encompass a wide range of needs, delivering care and support in the