Security Receptionist

Security Receptionist (6 month Fixed Term Contract)

**Purpose of the role**:
The purpose of this role is to provide an initial point of contact for all visitors to the Fleetlands site, to handle telephone enquiries in a polite and professional manner, working effectively alongside the security team and being an ambassador for our company values and vision, “setting the standard of customer service”.

**Key responsibilities and duties**:

- Staffing the Reception desk when required, ensuring Reception is not left unattended at any time;
- Answering all telephone calls in a polite and professional manner;
- Issuing access badges and cards;
- Providing administration support to the security management team.
- Assist where necessary with the New Starter induction process
- Handling internal and external enquiries (via telephone or face to face) in a helpful manner, striving to answer queries and solve problems with a “can do” attitude;
- Providing an excellent standard of customer service at all times, being an ambassador for the company’s vision of “setting the standard of customer service”;
- Working effectively with the Fleetlands site security team, ensuring that Reception and Security are communicating relevant information and working in sync, to maximum efficiency at all times;
- Ensuring all relevant records and logs are updated accurately and regularly and that all information required is included;
- Completed all relevant administration tasks which may change through time in line with requirements;
- Undertaking any ad hoc related duties that may arise (as instructed by line manager) such as receiving deliveries;
- Assisting in planning and preparation for on-site visitors;
- Ensuring all visitors are advised of site security and health & safety requirements;
- Ensuring the Reception area is kept in a suitable condition for visitors and maintaining a good Company image;
- Carryout BPSS and ITAR clearance activities, in accordance with Company requirements;
- Adhering to all Health and Safety rules and regulations;
- Working in line with our organisational values (Integrity, Respect, Excellence, Innovation and Teamwork);
- Adherence to our Quality Management Systems (QMS), Safety Management Systems (SMS), Environmental Management Systems (EMS) and all associated Business Manuals.
- Management of cryptographic account

**Competencies**: (e = essential / d = desirable)
- Ability to obtain Security Clearance (SC) (e)
- Ability to work with other teams and communicate effectively; (e)
- A polite, professional and respectful manner; (e)
- Excellent interpersonal skills; (e)
- Ability to follow rules and regulations. (e)

**Organisational Relationships**:

- Reports to the Facilities Manager;
- Internal and external visitors;
- Security Team;
- All Vector staff.

**Experience**:

- Experience in a customer facing role; (e)
- Experience of working in a regulated environment; (e)
- Experience in Security Vetting procedures. (e)

This is not an exhaustive list and from time to time additional responsibilities may be provided directly from your Line Manager.