Digital Support Officer

This role will give you the chance to be part of the team who, look after, develop and maintain the trusts’ business critical digital solutions.

LPFT are currently engaged in a programme of work to roll out Office 365 and its associated collaboration tools (SharePoint & MS Teams) - The role of Digital Support Officer will support staff around the Trust in use of these tools and systems.

Your role will include supporting front line services in the adoption of new systems in to their BAU process. Assist the Digital Health Team in the deployment of new systems and the associated processes related to the introduction of new systems & software.

Responding to support requests and delivering training sessions, along with the production of guidance to support existing and new systems.

You will also troubleshoot and investigate issues, escalate where required and promote best practice of using our systems.

This is a varied role, with ever changing priorities therefore, you will need to be able to work under pressure at times, have strong communication skills and be a team player.
- To enable staff to gain maximum benefit from information and information technologies and use them to promote effective ways of working.
- To deliver systems training and digital learning (which may incorporate a number of different systems) and other IT training to staff according to the schedule of deployment projects.
- To be involved in the design and development of suitable training course materials, user guides and course/lesson plans.
- To contribute to the development & facilitation of training in response to systems developments and staff requests.
- To participate in skills and knowledge transfer within the department, contributing to cross cover arrangements, as required and overall training department development.
- To ensure confidentiality in line with the Data Protection Act and the Trust’s IM&T Policies on all matters relating to patients, staff and Trust business.
- To undertake any administration tasks that are required to support this function.
- To perform other functions and develop skills appropriate to the grade and role that may become necessary to meet the task needs of the post holder, the department and Trust.
- To contribute to reports relating to training as part of the overall delivery process.

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this

We are also leading the way in transforming care, with multi-million-pound transformation of patient environments and radical redesign of community services.

This is the time to join and help redesign our services of the future. We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Responsibilities for direct/indirect patient care
- Contact with patients is incidental

Responsibilities for policy and service development implementation
- Develops own working practices and procedures in line with Trust policy

Responsibilities for financial and physical resources
- Occasional transit of equipment, ie laptop, projector
- No financial responsibilities

Responsibilities for human resources (including training)
- For undertaking support in Systems
- Demonstrates own activities to new or less experienced employees within the Systems Team
- Requirement to complete Trust in-house mandatory training and external training where applicable

Responsibilities for information resources
- Transcribes minutes of meetings
- Creates and maintains spreadsheets
- Advanced IT

Responsibilities for research and development
- To facilitate small developments to evaluate system functionality
- Assists in audits