Outbound Customer Service Sales Agent

2 weeks ago

Andover, United Kingdom Pure Cremation Full time

Pure Group is a successful business - the market leader and with the best-known brand in a growing sector. We also have more five star reviews on Trustpilot than any of our competitors.

And that means customers know us, love speaking to us and really value the service we offer. Now we’re looking for new telephony agents to join our outbound team as we continue to grow rapidly.

**Outbound Customer Service Sales Agent**

**Salary**:£27,030 with **OTE of £33,000 via our uncapped commission scheme**.

**Hours**: Monday to Friday 09:00 - 17:00, plus occasional Saturdays (in return for a day in lieu)

**Benefits**:

- 30 days holiday plus bank holidays
- A friendly working environment with free on-site parking.
- Bupa Health Cash Plan and Life Assurance, upon successful completion of probation.
- Employee assistance programme, including access to a 24/7 GP service.
- Auto enrolment into Company Pension, or option for SMART Pension.
- A rapidly growing company with ambitious plans and the chance to grow personally as new opportunities arise.

**Summary Duties and Responsibilities of Role**:

- To make outbound calls to customers who have recently enquired through various marketing channels about our direct cremation funeral plans.
- Achieve department sales conversion targets whilst delivering excellent customer service.
- Sale calls to be made in line with the Company’s process and FCA regulations.

**Key Skills Required**:

- Communication - Possess a professional telephone manner with proven experience. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
- Productivity - Be results driven with ability to achieve work towards KPI’s set on production, quality and customer service skills.
- Accuracy - Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
- IT Skills - computer literacy and knowledge of MS Office.
- Customer Champion - Act in a manner that ensures the Customer receives a positive experience of the Company.

**Personal Capabilities**

**Proven Track record of**:

- Telephone sales experience (preferred minimum of 1 year)
- Success within a target driven environment
- Delivering excellent Customer Service
- Working in accordance with detailed procedures
- Flexible approach with ability to adapt quickly to meet business needs

**Personal Attributes**:

- Excellent interpersonal, communication and listening skills at all levels
- Able to demonstrate empathy, sensitivity, kindness and patience
- Resilient with a real desire for success and helping others
- Can-do attitude, self-motivated
- High level attention to detail and accuracy

Please note, we may need to undertake a vetting process through the Disclosure and Barring Service (DBS) or Disclosure Scotland on new employees, dependent on requirement.

All gaps in your CV must be disclosed.

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