Luxury & Clienteling Manager

1 week ago

Bicester, United Kingdom Job to Career Full time

**Overview**

We are looking for an experienced Department Manager to join a large, global, luxury brand at their outlet store in Bicester Village, We are looking for managers preferably with premium or luxury brand experience or someone who works for another well respected household name in retail, that are used to managing teams. As well as a competitive basic salary, this role comes with bonuses, commissions and a benefits package that is above industry standard.

**Responsibilities**

Directly responsible for the sales and KPI performance in assigned floor. Responsible for driving the team to deliver experience to all customers through the Connect, Convert and Conclude service model ,delivering company customer service initiatives and continually searching for ways to improve service; managing the store in a way that always services the customer first and manages tasks second. Responsible for the recruitment, selection, supervision and development of the team. Coach and mentor direct reports to achieve optimal results including succession planning for current and future positions ,conducting performance reviews and agreeing Personal Development Plans to support retention training and testing the team on product Knowledge. Communicating clear sales and service goals and expectations to floor team, providing coaching, training and constructive feedback on a regular basis, Using department business reports, profiling and space analysis information effectively Managing the floor environment to ensure it represents the brand, complies with creative and product presentation.Establishing and maintaining an effective replenishment processes in line with store requirements.

Direct the store team to consistently deliver an exceptional, memorable customer experience.

Empower, motivate and lead the development of the store team.

Acquire and retain a talented Sales Floor team Deliver the floor sales and metric targets.

**Qualifications**

Experience of successfully leading teams To have an in depth knowledge of the retail market, including competitor activity Possess strong communication and interpersonal skills.A desire to build relationships and promote teamwork and develop people.High level of analytical and reporting skill To be action orientated and solution driven to achieve results To be competent in IT systems to include Excel, Microsoft Word

INDJB

**Salary**: Up to £35,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Bicester: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: JL005

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