Customer Service Assistant

4 days ago


Sunderland, United Kingdom Britbet Racing LLP Full time

**Customer Service Assistant (Betting) - PAID TRAINING**

A customer service assistant with Britbet is a customer service based role, which involves placing bets on behalf of customers and in turn paying out winning ticket/s at the Sunderland Greyhound Stadium. This requires the use of a touchscreen terminal to navigate around the different races and bet types.

**Role duties;**
- To use the betting terminals to take bets from customers (training provided on the system)
- Pay out guests who supply winning ticket/s
- Provide excellent customer service to racegoers
- Handle cash and cash up at the end of each race day
- Explain effectively, different bet types to customers (training provided)

**Skills / Attributes;**
- Good customer service experience
- Good mental arithmetic
- No prior knowledge of racing or betting needed
- Ability to deal with cash efficiently and total up at the end of each race day
- Confident relaying information to guests around bets and races after training
- Enthusiastic

**Pay Rate: £11.33 - £12.46 (hourly rate plus holiday pay)**

We hope to hear from you _soon_

**Job Types**: Part-time, Freelance, Zero hours contract
Part-time hours: 5-15 per week

**Salary**: £11.33-£12.46 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Tips

COVID-19 considerations:
In line with government rules

**Experience**:

- cash handling: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: One location



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