Complaint Handler

**Calling all Christmas Temps**

We are looking for awesome customer service advisors to join our client who are a leading organisation in the logistics industry.

Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020 Ventrica picked up two awards at the prestigious** **European Contact Centre & Customer Service Awards.** Gold **for Best Outsourcing Partnership (Large) and silver for European Outsourced Contact Centre of the Year. In 2017 we won gold for Best Contact Centre Outsourcer in Europe at the same awards, and in 2018 we came 63rd in the Sunday Times Fast Track 100.

**What will I do in the role?**:

- First point of contact for all customer queries and resolving customer complaints
- Brand ambassador for your client
- Make sure the customer is at the heart of every conversation

**What do I need?**
- A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
- Previous customer service experience and complaint handling is essential
- Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
- Strong written and verbal communication skills
- Experience of working in a customer facing environment
- Works well within a team
- Confident IT skills
- Flexibility, professionalism, drive and willingness to learn

**What will I be paid?**

We offer competitive pay rates and benefits such as:

- An hourly rate of £10.40 per hour
- Discounts with over 40 local businesses
- Health care plan and pension

**Working Hours**
- 40 hours per week
- Fixed Term Contract until 31st December

**Location**
- Office based preferred but will accept remote workers

PING ms Maximum 50ms
DOWNLOAD Mbps Minimum 20MBps
UPLOAD Mbps Minimum 5Mb