Head of Sales

Here at 20:20 Innovation we are looking for a Head of Sales to lead and support our growing sales function.

**About Us**

20:20 Innovation provides professional training and support for accountancy firms and their teams across the UK. We are proud to help over 1,200 member firms with technical training, practice management, marketing support and much more. Firms work with 20:20 to help grow their client base, expand their service offerings and prosper in the changing environment.

20:20 is a friendly place to work with a great team culture. We have crystallised our core values which make us tick and these are:

- _**Trust and Collaboration**_ _- Find the best solutions to challenges and collaborate to make the right decisions_
- _**Agility and Innovation**_- Relish change and lead or enable innovation_
- _**Integrity**_ **-** _Be open and honest in all that you do_
- _**Inspiring Community**_ **-** _Welcome new people to our business, be friendly, respectful, approachable and available_

**About The Role**

The Head of Sales role leads the New Sales, Member Success and Account Management teams.

The aim of the Head of Sales role is to develop and nurture new sales, member success and account management within 20:20. Responsible and accountable for delivering monthly, quarterly and annual revenue by bringing in new quality clients and ensuring the success of our members with a strong focus on adoption.

The Head of Sales will lead the sales team and be assisted by the Marketing, Member Support and Technical teams and the role reports to the CEO.

**What You Will Do**:

- Ownership of the full sales process, including leading new sales, member success and account managers.
- Responsibility and ownership of the member journey and the member playbook.
- Leading and instigating initiatives across the sales team (Standups, Power Hour, feedback sessions, case studies, process refinement).
- Evolving strategies so that the team can help member firms succeed, including the creation and refinement of the process, and production of content.
- Collaborating with the team when building new processes and ensuring proper implementation.
- Performing weekly portfolio and pipeline reviews with the sales team to ensure active pipelines and members are working through the member journey.
- Having regular feedback and coaching sessions with sales team members.
- Listening to the team and communicating with senior leadership to ensure the sales team has all resources necessary to perform their role to the best of their abilities.
- Successfully selecting and onboarding future sales talent.
- For all sales opportunities, ensuring our CRM is accurate and up-to-date across the team.
- Regular feedback and collaboration with other heads of the business and the technical team to ensure the best possible member experience.
- Focus on personal / professional development of self and sales team through mastery.
- Education Interactions including running Lunch and Learns for subscribed members when on the member journey.
- Attending events, either hosted or industry events and speaking to members and prospects about our value proposition.
- Presenting on initiatives to the wider company at team update meetings.

**Experience required**:

- Knowledge of the Accounting space - the industry and the Ecosystem.
- Proactive in coaching the team to everyday be better.
- Actively seeks and delivers feedback in a timely and constructive manner. This includes listening to calls.
- Data-driven, strategic and challenging approach to sales leadership.
- Active listener with a compassionate but firm approach - two ears, one mouth.
- Empathetic, inquisitive and helpful.
- Resilient & hard-working.
- Team player, bringing other departments on the sales journey via collaboration and communication.
- Always be willing to pitch in and go the extra mile.
- Quick thinker.
- Analytical - producing and providing reports of sales performance.
- Eager to learn and help coach.
- Be highly driven to succeed both individually and as a leader.
- Have an entrepreneurial spirit.
- Using data to make informed decisions.
- Embody 20:20 Innovation’s values at all points in time and support new initiatives across the business.

**KPIs**
- Number of active members per month.
- Time in member journey stages.
- Time to value metric (how quickly a firm starts getting value out of our services)
- Churn.
- Revenue in terms of New, Expansion, Retained and Renewal income streams.

**Number of direct reports**
- Currently 3. We are actively recruiting so expect this number to grow in the short term and will continue to grow alongside our sales success in the future.

**Software used**
- HubSpot
- Microsoft 365

**Benefits**:

- Competitive salary
- Performance related bonus scheme
- Hybrid mix of work from office and home
- Ability to purchase additional leave
- Company pension
- Life insurance
- Private dental insurance
- Private medical insurance
- Store discount

**Job Types