Service Designer

**Details**:
**Reference number**:

- 291020**Salary**:

- £42,991 - £51,000**Job grade**:

- Senior Executive Officer- DDaT Senior Lead**Contract type**:

- Permanent**Business area**:

- CH - Digital Services**Type of role**:

- Digital
- Project Delivery
- Other**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Cardiff, Wales, CF14 3UZAbout the job

**Job summary**:
Companies House has a well-established User Centred Design team within our DDaT directorate which includes a team of interaction designers, service designers, content designers, user researchers and performance analysts. Our services are critical for the UK economy and as an organisation we are committed to making them as user friendly and inclusive as possible.

We are looking for an experienced Service Designer to join the team who will lead on mapping our service flows and working with stakeholders to identify the most user centred solutions.

Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 Days Annual Leave, 8 Bank Holidays and 1 Privilege Day as well as enrolment into the Civil Service Pension Scheme with a contribution rate averaging 27%.

At Companies House, hybrid working is about achieving an effective balance between working in the office and working from other appropriate locations. Our approach to hybrid working provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. We are currently attending the Cardiff office a minimum of one day a week.

**Job description**:
As our digital ambition is to move towards a service led organisation, we are currently in the process of mapping out the end-to-end user experience to move towards a simple and intuitive design that meets the needs of all our users and delivers the objectives of the Economic Crime Act.

As a service designer, they’ll be advocates of user needs and the GOV.UK Service standard. This role will be critical in mapping the as is user experience, highlight user pain points and explore how we can solve the whole problem for users. By bringing together key stakeholders, they’ll aim to ensure that there is a common understanding of our service design challenges for both digital and non-digital user journeys and engage with product, technical, policy, and communications teams to explore different solutions.

At this role level, you will:

- act as an advocate of user needs and service design, and influence the delivery of services to ensure that these user needs are met
- work with a multi-disciplinary team, including service managers, product managers, content designers, interaction designers, user researchers, performance analysts, and technical, policy and operational colleagues
- have responsibility for service design across complex services, ensuring services solve the whole problem for users and meet both user needs and policy intent
- lead on the development of design concepts for services, making best use of common component design patterns from across government, and iterating based on research, analytics and user feedback
- provide expertise to the team on accessibility requirements and inclusive design
- help identify high level needs and epics to influence the product roadmap and how the backlog is prioritised
- map the experience of users and highlight areas where it can be improved
- explore ways of simplifying complex end-to-end processes for digital and non-digital journeys
- identify design challenges and explore ways of solving them using best practise across government
- understand and work within constraints to deliver the most user-friendly solution to users
- promote the value of service design across the organisation

**Person specification**:
**Skills needed for this role level**
- experience of working in an agile environment with multidisciplinary teams
- experience of using different methods of telling the user stories
- experience of having difficult conversations with stakeholders and trying to influence their decision making based on user needs
- expert knowledge of the GOV.UK Service standard, GDS Design System, and the milestones of each delivery phase according to the Service Manual
- expert knowledge of the discipline of service design including mapping user experience and writing personas for multiple audiences
- experience of leading and developing others and growing a community of practice
- expert knowledge of the GOV.UK Service Standard and Service Manual
- an awareness of the GOV.UK Design system and the GOV.UK Style guide
- experience of working