Customer Assistant

**Location**:Leek (Derby Street) Branch

**Employment type**:Full-time, permanent position.

**Salary**:£20,024 per annum, plus benefits

**Working hours**:35 hours per week, worked to a shift pattern:

- Monday to Friday 08:30am - 16:30pm
- Saturdays 09:00am - 12:15pm to a Rota

**The Organisation**

Leek Building Society is an award winning, highly admired, local mutual building society that is owned and trusted by its members and were on a mission to become even stronger.

Were a great place to work too with a strong sense of family in a recent staff survey, 97% of colleagues said that they were proud to work for Leek Building Society, recommending us as a great place to work. And we want to make things even better.

Were also a socially responsible employer with an unflinching focus on making a positive difference to the lives of our members, employees, and the local community.

Youll be joining the business at a fantastic time of growth, with a transformational investment in our premises, people, and products along with other exciting projects like the launch of our digital platform which will benefit both our staff and members.

If youve a passion for customer service this could be just the opportunity for you

**The Role**

Our Branch Customer Assistants are an essential part of the Society, relied upon to help new and existing members make the most of their savings, buy their dream home and protect whats important to them.

If you love to talk to people and have a passion to deliver an exceptional customer experience, then youll have the opportunity to engage with our members in the branch. From assisting customers with their savings accounts to helping them get on to the property ladder, youll help and support them at every step of their journey.

As part of the branch team, our Customer Assistants work together to get to know our members so that we can ensure they have the products and services they want and need. Talking to our members wont just be through face-to-face and telephone conversations, youll have the opportunity to show off your tech skills by conducting video meetings too.

If all this sounds like something youd thrive at, this could be just the opportunity for you

**Responsibilities**
- Help our members with any support they need in relation to our products and services
- Fulfil member requests on the counter
- Provide exceptional customer service in all member interactions
- Take pride in the appearance of the branch environment, ensuring a warm welcome for our members
- Support the efficient running of the branch through completion of admin tasks

**Requirements**:

- Experience of working in a customer facing environment providing exceptional customer service
- A friendly, energetic communication style with your team and our members
- An ability to show empathy when providing support to our members
- The ability to react positively to changing priorities
- Initiative to identify tasks that need to be completed
- The drive to work hard and contribute to the success of your branch
- Flexibility should you need to support other teams in the branch network

**What benefits are on offer**:

- Competitive salary rates
- 35 hour working week (full-time)
- Contributory Stakeholder Pension Scheme
- Free Bupa health screening
- Minimum of 23 days paid holiday per annum plus bank and public holidays
- Parental Schemes
- Sick Pay guaranteed for 6 months for major illnesses
- Holiday purchase/sale scheme
- Life assurance of 4 times your annual salary
- Employee assistance programme
- Staff discount on insurance products
- Continuous development opportunities
- Were open to discussing working flexibly

If the above sounds like something youd thrive at, wed love to hear from you