User Researcher

Overview:
Would you like to help enrich the lives of learners around the world?

At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments and other professional institutions to enrich the lives of learners.

RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources).

Within the assessment market we are experts in providing solutions for online exam testing and marking and the management and analysis of educational data. We work with government ministries, exam boards and professional awarding bodies for high stakes assessment such as GCSEs, A Levels, and professional qualifications. Each year, our software is used globally to conduct hundreds of thousands of on-screen tests and to mark millions of paper-based scripts. For over a decade we have been partnering with the world’s leading awarding bodies to deliver intuitive, secure, and reliable e-marking solutions.

Hybrid, 1 day in the office per week. Plus monthly in-person workshops in Abingdon head office, and occasional travel for user research and customer workshops.

We are looking for a seasoned User Researcher to join our growing UX and Service Design team. In this role, you'll be instrumental in establishing a cross-platform user research initiative that spans all UX and CX segments, working closely with our lead designer.

As a User Researcher, you will play a crucial role in understanding user behaviour and needs to inform the design and development of user-centred products, services, and experiences. Your ability to be flexible, resourceful, and creative in your approach will be essential in navigating the digital assessment landscape and our matrixed environment.

You understand the principles of continuous discovery and product iteration, are comfortable with ambiguity, and have a strong bias for action. You actively seek out opportunities to conduct user research and gather data at all stages of the team’s design process. You are a team player, and know how to collaborate with UX and Service Designers to inform user-informed solutions. You will build strong relationships with product management, engineering, and other stakeholders to inform the successful delivery of assessment solutions as well as larger, end-to-end assessment propositions.

You will report directly to the Lead Designer and work closely with them to establish a centralised research and insights function.

This is an exciting opportunity for someone looking to be part of an ambitious, purpose-led company looking to transform learning and assessment.

**Portfolio Context**

You will be responsible for meeting the user research needs across our Assessment portfolio. This means you'll be working upstream in strategy, helping to identify new opportunities and validate product concepts before significant resources are invested. At the same time, you'll be deeply involved in the product development process, working with design and engineering teams to enhance user experiences. Your ability to quantify the impact of UX changes and demonstrate the ROI of user-centred design will be key in fostering cross-functional collaboration and securing buy-in for UX initiatives.

This is a high-impact role where you will have the opportunity to drive key initiatives, help build credibility for design, and collaborate closely with cross-functional partners. You will present user insights and recommendations, and advocate for the user's perspective. Your work will directly influence the product direction and help shape the overall design culture.

We're looking for someone who can confidently present research findings to diverse stakeholders, from C-suite executives to customers and product managers, and effectively communicate how these insights can drive business growth and product success. If you're excited about using research to influence both strategic direction and tactical execution, this role offers the perfect opportunity to make a significant impact.

Given the ways of working in this team, experience in large enterprises with matrix environments would be highly advantageous.

**Responsibilities**:
**Main Responsibilities**:

- ** Develop and lead assessment research strategy**: Create and implement a research plan that aligns with our cross-platform vision and focuses on measuring and improving user outcomes. Collaborate across product teams and business areas to maximise the impact of research efforts.
- **Conduct c